IT Technician

IT Technician

Full-Time 23810 - 26500 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide first-line IT support, resolving queries and managing user requests in a dynamic environment.
  • Company: Join a leading IT services company focused on innovative solutions and sustainable practices.
  • Benefits: Enjoy a starting salary of £23,810 with potential for growth and various corporate perks.
  • Why this job: Kickstart your IT career in a supportive culture that values development and teamwork.
  • Qualifications: Previous experience in IT support roles and familiarity with O365 and Windows Server is preferred.
  • Other info: This role offers a chance to work with cutting-edge technology in a reputable organisation.

The predicted salary is between 23810 - 26500 £ per year.

An opportunity has arisen for a IT Technician /1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions

As a IT Technician /1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.

This is an office-based role offering a starting salary of £23,810 and benefits.

You will be responsible for:

  • Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
  • Logging and managing service tickets using ServiceNow (or similar systems)
  • Providing updates to users on the progress of their queries
  • Assisting with the installation, configuration, and troubleshooting of software and hardware
  • Supporting printer setup, maintenance and issue resolution
  • Maintaining accurate documentation and knowledge base articles
  • Meeting individual KPIs and contributing to broader service desk goals

What we are looking for:

  • Previously worked as an IT Technician,IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician,Service Desk Analyst,Technical SupportAnalyst,IT Support Analyst, IT Engineer,IT Helpdesk,Support Technicianor in a similar role.
  • Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
  • Ability to follow detailed instructions with high levels of accuracy
  • Strong organisational skills and ability to prioritise workload effectively
  • ITIL or Microsoft accreditations (advantageous)

This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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IT Technician employer: Additional Resources

Join a dynamic and innovative IT services company that prioritises employee growth and development in a supportive work environment. With a focus on managed print, digital workspaces, and cybersecurity, we offer competitive salaries, comprehensive benefits, and opportunities for professional advancement, making it an ideal place for aspiring IT professionals to thrive.
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Contact Detail:

Additional Resources Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Technician

✨Tip Number 1

Familiarise yourself with the tools and technologies mentioned in the job description, such as O365, Windows Server, and Active Directory. Having hands-on experience or even just a solid understanding of these systems can give you an edge during the interview.

✨Tip Number 2

Practice common IT support scenarios that you might encounter in a service desk environment. Being able to demonstrate your problem-solving skills and how you handle user queries will show that you're ready for the role.

✨Tip Number 3

Brush up on your communication skills, as you'll be the first point of contact for users. Being able to explain technical issues in simple terms is crucial, so consider role-playing with a friend or family member to refine this skill.

✨Tip Number 4

Research the company and its services thoroughly. Understanding their focus on managed print, digital workspaces, and cybersecurity will help you tailor your responses in the interview and show your genuine interest in the position.

We think you need these skills to ace IT Technician

Technical Support Skills
Service Desk Management
Ticketing System Proficiency (e.g., ServiceNow)
Troubleshooting Skills
Installation and Configuration of Software and Hardware
Printer Setup and Maintenance
Knowledge of O365
Familiarity with Windows Server
Active Directory Management
Microsoft Applications Proficiency (Word, Excel, Teams, PowerPoint)
Strong Communication Skills
Organisational Skills
Ability to Follow Detailed Instructions
Time Management Skills
ITIL or Microsoft Accreditations (advantageous)

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience as an IT Technician or in similar roles. Emphasise your familiarity with O365, Windows Server, and any ITIL or Microsoft accreditations you may have.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention specific examples of how you've resolved technical issues in the past and your ability to manage user requests effectively.

Highlight Key Skills: In your application, clearly outline your organisational skills and ability to follow detailed instructions. Mention your experience with ticketing systems like ServiceNow, as this is crucial for the role.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Technician.

How to prepare for a job interview at Additional Resources

✨Know Your Technical Stuff

Brush up on your knowledge of O365, Windows Server, and Active Directory. Be prepared to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you’ve had.

✨Demonstrate Your Communication Skills

As a 1st Line Support Technician, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, and be ready to showcase your customer service skills during the interview.

✨Familiarise Yourself with ServiceNow

If you have experience with ticketing systems like ServiceNow, make sure to mention it. If not, do some research on how such systems work, as this will show your willingness to learn and adapt.

✨Prepare for Scenario Questions

Expect to be asked how you would handle specific technical issues or user requests. Think of examples from your past experience where you successfully resolved problems, and be ready to walk the interviewer through your thought process.

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