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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support to users, troubleshoot hardware and network issues.
- Company: Join a national charity making a difference in people's lives.
- Benefits: Enjoy hybrid working, competitive salary, annual leave, and pension schemes.
- Why this job: Be part of a mission-driven team while developing your IT skills.
- Qualifications: Experience in IT support, strong communication skills, and ITIL knowledge.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 25000 - 27000 £ per year.
A national charity is urgently hiring a Service Desk Support Analyst in Cardiff. This permanent role offers hybrid working and a salary of £26,150.
Responsibilities include:
- Providing 1st and some 2nd line support to around 1200 users
- Managing user accounts
- Troubleshooting hardware and network issues
Ideal candidates will have prior experience in a similar role, strong communication skills, and familiarity with ITIL environments.
Comprehensive benefits include annual leave and pension schemes.
Hybrid IT Service Desk Analyst (1st/2nd Line) employer: Additional Resources
Contact Detail:
Additional Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst (1st/2nd Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in charities or similar environments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle user account management or troubleshoot network issues. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Desk Analyst role. We’ve got all the latest listings, and it’s the quickest way to get your application noticed!
We think you need these skills to ace Hybrid IT Service Desk Analyst (1st/2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at our charity. Share your passion for IT support and how you can help us make a difference.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Additional Resources
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understanding the framework and how it applies to service desk operations will show that you're not just familiar with the terminology but can also apply it in real-world scenarios.
✨Prepare for Technical Questions
Expect questions about troubleshooting hardware and network issues. We recommend reviewing common problems and solutions, as well as being ready to discuss your previous experiences in similar roles. This will help you demonstrate your hands-on skills effectively.
✨Showcase Your Communication Skills
Since this role involves supporting around 1200 users, strong communication is key. Practice explaining technical concepts in simple terms, as you might need to do this during the interview. Think of examples where you've successfully communicated with non-technical users.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
