At a Glance
- Tasks: Provide IT support across schools, resolving technical issues and maintaining systems.
- Company: Join a supportive Multi-Academy Trust focused on quality education.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Other info: Full-time role with occasional travel to schools in Plymouth and Exeter.
- Why this job: Make a difference in education while developing your IT skills.
- Qualifications: NVQ Level 3 in IT Maintenance or equivalent, plus practical IT support experience.
An opportunity has arisen for an IT Support Engineer to join an established Multi-Academy Trust supporting primary and secondary schools with a focus on delivering quality education and supporting local communities.
As an IT Support Engineer, you will provide technical support across multiple school sites, maintaining IT systems, resolving technical issues and supporting the delivery of IT services.
This is a full-time role based in Honiton with occasional travel to schools in Plymouth and Exeter offering a salary range of £27,700 - £30,500 and benefits.
You will be responsible for
- Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.
- Providing first and second-line technical support to staff across supported schools.
- Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
- Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.
- Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.
- Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.
- Monitoring outstanding support requests and working towards agreed service levels.
- Working with external suppliers to investigate technical problems and minimise disruption to school services. What we are looking for:
- NVQ Level 3 in IT Maintenance, A-Level or an equivalent qualification.
- Practical experience in computer engineering and IT support, including system installations, configuration and hardware maintenance.
- Experience providing first and second-line IT support.
- Good working knowledge of Microsoft Windows and Office 365.
Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.
Ability to administer networks, maintain security and services, and keep full records of changes, errors and adaptations.
- An understanding of the legal, security and ethical considerations surrounding IT use within schools.
- A full UK driving licence and access to a suitable vehicle.
- Experience supporting IT systems within schools, academies, Trusts, colleges, universities or other educational environments would be preferred.
The candidates from the following background will be considered
- IT Technician, ICT Technician, IT Support Technician, IT Engineer, IT Support Engineer, ICT Engineer, ICT Support Technician, 1st Line Technician, 2nd Line Technician, 1st Line Support Technician, 2nd Line Support Technician, Helpdesk Technician, Service Desk Technician, IT Helpdesk Support or in a similar role.
If you have a background in IT support and enjoy helping users overcome technical challenges, this is an excellent opportunity to develop your career.
Important
Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
It Support Engineer in Honiton employer: Additional Resources
At Additional Resources, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior App Security Engineer, you will benefit from flexible hybrid remote work arrangements in London, competitive salary packages, and ample opportunities for professional growth in the rapidly evolving field of application security. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer in Honiton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Additional Resources values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Additional Resources might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Additional Resources!
✨Direct Apply to Additional Resources
Let's not forget to apply directly through the Additional Resources website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Engineer in Honiton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Additional Resources.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Additional Resources. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Additional Resources
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
