At a Glance
- Tasks: Be the go-to person for customers, managing their service journey and keeping them updated.
- Company: Join a well-established commercial vehicle dealership with a family-oriented culture.
- Benefits: Enjoy a competitive salary, 30 days leave, and various employee perks.
- Other info: Great training opportunities and a chance to earn bonuses for referrals.
- Why this job: Make a real difference in customer service while developing your career in a supportive environment.
- Qualifications: Experience as a Service Advisor or similar role, especially with HGV and commercial vehicles.
An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process. This full-time permanent role offers a basic salary range of £29,000 - £32,000 plus a bonus of up to £3,000 (OTE £35,000).
You will be responsible for:
- Acting as the primary point of contact for customers throughout the service journey
- Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
- Advising customers of any outstanding recalls and arranging the necessary work
- Confirming the repair category such as retail, fleet or warranty before work begins
- Providing regular updates on vehicle progress while it is in the workshop
- Preparing costings for completed work and producing accurate invoices
- Processing walk-in bookings and managing service appointments
- Monitoring expected completion times and informing customers of any delays
- Maintaining accurate vehicle service histories and documentation
- Ensuring invoices and related records are stored correctly
- Ordering parts once approval for work has been received
What we are looking for:
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role
- Must have experience with HGV and commercial vehicles
- Background in a customer service role
- High level of attention to detail and accuracy when handling service documentation
- Strong problem-solving ability and practical technical awareness
- Working knowledge of Microsoft Office, including intermediate Excel skills
- Ability to analyse information such as workshop data and costing details
- Fluent written and spoken English
Shift: Working hours: 42 per week Monday to Friday, working on a rotating 3-shift pattern: 5:30am – 2:30pm, 8:00am – 5:00pm, 10:00am – 7:00pm. Saturday mornings: 1 in every 3 Saturdays 7:00am – 12:00pm (midday).
What’s on offer:
- Competitive Salary
- 30 days annual leave including bank holidays. Additional leave based on service milestones.
- Employer pension scheme and various employee benefits.
- Personal accident cover
- Free Class IV MOT
- Mental Health Support
- Corporate uniform provided.
- Paternity pay – receive full pay for 2 weeks
- EV salary sacrifice scheme
- Cycle-to-work options
- Onsite Parking
- Earn a £1,500 Referral Bonus
- Paid Saturday shifts at enhanced rates.
- Multi-manufacturer training programmes and career development opportunities.
- Working within a supportive, family-oriented organisation.
This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.
Service Advisor - HGV / Commercial Vehicles in Heathrow employer: Additional Resources
Join a well-established commercial vehicle dealership that prioritises employee growth and a supportive work culture. As a Service Advisor, you will benefit from competitive salaries, extensive training programmes, and a family-oriented environment that values your contributions. With 30 days of annual leave, mental health support, and various employee benefits, this role offers a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - HGV / Commercial Vehicles in Heathrow
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute as a Service Advisor. Practise common interview questions and think about how your experience with HGV and commercial vehicles makes you the perfect fit.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Service Advisor - HGV / Commercial Vehicles in Heathrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience with HGV and commercial vehicles, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your enthusiasm for working with us at StudySmarter.
Showcase Your Attention to Detail:As a Service Advisor, attention to detail is key. In your application, provide examples of how you've successfully managed service documentation or handled customer inquiries accurately. We love candidates who can demonstrate this skill!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Additional Resources
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV and commercial vehicles. Familiarise yourself with common issues, service requirements, and the latest industry standards. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Since you'll be the main point of contact for customers, think about how you can demonstrate your customer service skills. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will highlight your ability to keep customers informed and satisfied.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to service advising and customer interactions. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the company's approach to customer service, training opportunities, or how they handle service challenges. Asking thoughtful questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
