At a Glance
- Tasks: Be the go-to person for customers, coordinating vehicle services and ensuring a smooth experience.
- Company: Join a respected commercial vehicle dealer with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, and perks like training and employee discounts.
- Other info: Friendly team culture with great opportunities for professional growth and development.
- Why this job: Make a real difference in customer service while working in a dynamic automotive environment.
- Qualifications: Experience in customer service and a passion for the automotive industry are key.
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for
- Welcoming customers in person and over the telephone in a professional manner.
- Booking vehicle servicing, maintenance and repair appointments.
- Preparing and managing repair orders using the dealership management system.
- Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
- Keeping customers updated throughout the repair process.
- Obtaining approval for any additional work identified during servicing.
- Arranging vehicle collections, deliveries and customer handovers.
- Ensuring service documentation is accurate to support invoicing and workshop administration.
- Reviewing vehicle service records to identify suitable maintenance recommendations.
- Delivering a high standard of customer service throughout the customer journey.
- Supporting the day-to-day running of the service department. What we are looking for:
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
- Prior experience within automotive industry.
- Strong customer service and communication skills.
- Excellent organisational skills with good attention to detail.
- Good IT and administrative abilities.
- Ability to manage priorities effectively in a busy environment.
- Professional, positive and team-oriented approach.
* Full UK driving licence. What's on offer
- Competitive Salary
- Performance-related bonus.
- Manufacturer training and ongoing professional development.
- Group Profit Share Scheme.
- Company Sick Pay Scheme.
- Death in Service benefit.
- Employee Assistance Programme.
- Employee discount scheme.
- Electric Vehicle Salary Sacrifice Scheme.
- Cycle to Work Scheme.
- Staff referral bonus scheme (up to £1,000) 22 days annual leave plus Bank Holidays.
Long service holiday entitlement.
Birthday leave.
Seasonal staff gifts.
Supportive and friendly working environment.
Shift: Working hours: 46.5 per week Monday to Friday, 8:00am - 6:00pm. 1 in 4 Saturdays, 7:00am - 1:00pm.
This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important
Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Service Advisor - Automotive in Crawley employer: Additional Resources
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StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Automotive in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Additional Resources. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Additional Resources before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Automotive in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Additional Resources:Your cover letter is your chance to shine! Tell us why you want to work at Additional Resources specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Additional Resources!
How to prepare for a job interview at Additional Resources
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
