At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a busy automotive environment.
- Company: Join a well-established vehicle dealership with a strong reputation.
- Benefits: Enjoy competitive salary, generous leave, and exciting employee perks.
- Other info: Great opportunities for professional development and a supportive work culture.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: Experience in a similar role and strong communication skills are essential.
An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles. As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience. This full-time, permanent role offers a salary up to £37,620 for a 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
- Overseeing the daily operation of the Service Reception.
- Providing a professional service to customers in person and over the telephone.
- Scheduling vehicle servicing, maintenance and repair appointments.
- Preparing and managing repair orders using the dealership management system.
- Completing vehicle check-in procedures and recording customer requirements.
- Keeping customers informed throughout the repair process.
- Obtaining approval for additional repair work where required.
- Coordinating vehicle collections, deliveries and handovers.
- Explaining completed work and advising customers on future maintenance requirements.
- Reviewing vehicle service histories and identifying maintenance and upselling opportunities.
What we are looking for:
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
- Prior experience working within the automotive industry.
- Background in leading, coaching or supporting a team.
- Excellent customer service and communication skills.
- Strong organisational skills with excellent attention to detail.
- Good IT and administrative skills.
- Full UK driving licence.
Working Pattern: Monday to Friday, 8:00am - 6:00pm. 1 in 4 Saturdays: 7:00am - 1:00pm
What's on offer:
- Competitive salary
- 22 days annual leave plus bank holidays
- Group Profit Share Scheme
- Company Sick Pay Scheme
- Death in Service benefit
- Cycle to Work Scheme
- Staff referral bonus (up to £1,000)
- Long service holiday rewards
- Birthday leave
- Seasonal staff gifts
- Employee Assistance Programme
- Employee discount scheme
- Electric Vehicle Salary Sacrifice Scheme
- Mercedes-Benz manufacturer training and ongoing professional development
This is a fantastic opportunity for a Senior Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Senior Service Advisor - Automotive in Crawley employer: Additional Resources
Join a forward-thinking company that values innovation and technical excellence, where as a Senior Platform Engineer, you will play a pivotal role in scaling a pioneering platform. With a strong emphasis on employee growth, collaborative work culture, and the opportunity to lead cutting-edge projects, this position offers a unique chance to make a meaningful impact in a dynamic environment. Located in a vibrant area, the company provides excellent benefits and fosters a culture of continuous learning and development.
