Salary: £? - ? per year
Requirements
- Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst, or in a similar role
- Experience delivering business systems, process improvement, or digital transformation projects
- Skilled in requirements gathering, process mapping, and preparing detailed functional documentation
- Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms, or service management transformation projects
- Experience integrating HubSpot or other CRM platforms
- Ability to produce user stories, functional specifications, workflow diagrams, and process documentation
- Experience supporting testing, User Acceptance Testing (UAT), and solution implementation
- Background working within operational, customer service, technology, or business transformation environments
- Good understanding of workflow automation, service processes, and systems integration
Responsibilities
- Gather, analyse, and document business and operational requirements
- Produce functional specifications, user stories, and acceptance criteria
- Map business processes, workflows, business rules, and system integrations
- Act as the link between business stakeholders, technical teams, and external delivery partners
- Manage and refine the project backlog to support successful delivery
- Define workflow processes and automation requirements
- Support solution validation to ensure business requirements are met
- Prepare test scripts, coordinate User Acceptance Testing (UAT), and manage defects through to resolution
- Identify project risks, dependencies, and implementation considerations
- Assist with business readiness, transition planning, and change management activities
- Work closely with technical teams to ensure requirements accurately reflected within the implemented solution
Technologies
- AI
- Business Intelligence
- CRM
- HubSpot
- Support
- ITSM
- JIRA
More
We are a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. This is a 6-month contract Business Analyst role with hybrid and remote working options, offering a salary of £400 to £500 per day plus benefits. You will be joining us in a specialist healthcare environment, contributing to meaningful process improvement and supporting the delivery of a Jira Service Management solution.
Business Analyst - Digital Transformation in City of Westminster employer: Additional Resources
Join a forward-thinking company that values innovation and technical excellence, where as a Senior Platform Engineer, you will play a pivotal role in scaling a pioneering platform. With a strong emphasis on employee growth, collaborative work culture, and the opportunity to lead cutting-edge projects, this position offers a unique chance to make a meaningful impact in a dynamic environment. Located in a vibrant area, the company provides excellent benefits and fosters a culture of continuous learning and development.
