At a Glance
- Tasks: Be the go-to person for customers, managing their service journey and keeping them updated.
- Company: Join a well-established commercial vehicle dealership with a strong reputation.
- Benefits: Earn a competitive salary plus bonuses, with opportunities for career growth.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and efficiency.
- Why this job: Make a difference by ensuring customers receive top-notch service and support.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 29000 - 32000 £ per year.
An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process. This full-time permanent role offers a basic salary range of £29,000 - £32,000 plus a bonus of up to £3,000 (OTE £35,000).
You will be responsible for:
- Acting as the primary point of contact for customers throughout the service journey
- Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
- Advising customers of any outstanding recalls and arranging the necessary work
- Confirming the repair category such as retail, fleet or warranty before work begins
- Providing regular updates on vehicle progress while it is in the workshop
- Preparing costings for completed work and producing accurate invoices
- Processing walk-in bookings and managing service appointments
- Monitoring expected completion times and informing customers of any delays
- Maintaining accurate vehicle service histories and documentation
- Ensuring invoices and related records are stored correctly
- Ordering parts once approval for work has been received
Service Advisor - HGV / Commercial Vehicles employer: Additional Resources Ltd
Join a dynamic and supportive team at our well-established commercial vehicle dealership, where we prioritise employee growth and development. With a competitive salary and bonus structure, we foster a collaborative work culture that values communication and efficiency, ensuring you have the tools and support needed to excel in your role as a Service Advisor. Located in a thriving area, we offer unique advantages such as access to ongoing training and a commitment to maintaining a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - HGV / Commercial Vehicles
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the dealership, be ready to explain why you're the perfect fit for the Service Advisor role. Keep it concise and highlight your customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Service Advisor role directly. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Service Advisor - HGV / Commercial Vehicles
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Relevant Experience:When filling out your application, be sure to showcase any previous experience with commercial vehicles or in a similar advisory role. We appreciate candidates who understand the industry and can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Additional Resources Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Advisor in a commercial vehicle dealership. Familiarise yourself with the key tasks like managing customer communications and preparing job details. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully managed customer relationships or resolved issues. Be ready to share these examples during the interview to illustrate your problem-solving skills and ability to handle customer queries effectively.
✨Show Your Communication Skills
As a Service Advisor, you'll be the main point of contact for customers. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can keep customers informed and engaged throughout their service journey, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of vehicles you'll be working with, or how the dealership measures customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
