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- Tasks: Manage customer bookings and coordinate service jobs for premium vehicles.
- Company: Join a dynamic independent garage specialising in vehicle maintenance and diagnostics.
- Benefits: Enjoy competitive salary, 22 days holiday, employee discounts, and free parking.
- Why this job: Kickstart your career in a fast-paced environment with opportunities for growth and development.
- Qualifications: Previous experience as a Service Advisor or similar role is essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; supportive team culture.
The predicted salary is between 28000 - 34000 £ per year.
An exciting opportunity has arisen for a Service Advisor to join an independent vehicle service and repair garage specialising in maintenance and diagnostics for premium cars while also servicing a range of other vehicles.
As a Service Advisor, you will be supporting the service department to ensure smooth daily operations and excellent customer experience.
This full-time role offers a salary range of £28,000 – £34,000 and benefits.
You will be responsible for
* Managing customer bookings via phone and online and updating the service diary.
* Liaising with workshop managers and technicians to coordinate jobs efficiently.
* Sourcing parts, calculating labour costs, and preparing accurate job pricing.
* Building and upselling customer work, including preparing vehicle reports.
* Supporting front-of-house operations to maintain seamless customer experience.
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Parts Advisor or in a similar role.
* Ideally have 3 years of experience within a volume specialist or prestige automotive brand.
* Strong understanding of motor vehicles and the automotive trade.
* Skilled in customer engagement and handling enquiries professionally.
Shift:
* Monday – Friday: 8am to 5.30pm
* 1 in every 3 Saturdays: 8.00am to 1.00pm.
* 1 hour lunch break
What\’s on offer
* Competitive salary.
* 22 days Paid holidays and bank holidays.
* Company pension scheme.
* Employee discounts
* Free on-site parking.
This is a fantastic opportunity to progress your career in a supportive and fast-paced automotive environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Service Advisor employer: Additional Resources Ltd
Contact Detail:
Additional Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and repairs offered by the garage. Understanding their specialisation in premium cars will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on excellent customer engagement. Consider role-playing scenarios with friends or family to practice handling enquiries and upselling services.
✨Tip Number 3
Network within the automotive industry, especially with professionals who have experience as Service Advisors. They can provide insights into the role and may even refer you to opportunities at their workplaces.
✨Tip Number 4
Prepare questions to ask during the interview that show your enthusiasm for the position. Inquire about the team dynamics, the types of vehicles you'll be working with, and how they measure customer satisfaction.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in similar roles. Emphasise your skills in customer engagement, managing bookings, and understanding of the automotive trade.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to enhance customer experience. Mention specific examples from your previous roles that demonstrate your skills and achievements.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to service advising or customer service in the automotive sector. Include any experience with premium brands or volume specialists, as this is highly valued.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Additional Resources Ltd
✨Know Your Automotive Knowledge
Brush up on your understanding of motor vehicles and the automotive trade. Be prepared to discuss specific models, common issues, and maintenance practices, as this will demonstrate your expertise and passion for the industry.
✨Showcase Customer Engagement Skills
Prepare examples of how you've successfully handled customer enquiries in the past. Highlight your ability to communicate effectively and build rapport, as excellent customer service is crucial for a Service Advisor role.
✨Familiarise Yourself with the Company
Research the garage's services, values, and any recent news or achievements. This knowledge will help you tailor your responses and show genuine interest in the company during the interview.
✨Practice Booking Scenarios
Think through potential scenarios you might encounter when managing customer bookings. Practising how you would handle scheduling conflicts or customer complaints can help you feel more confident and prepared.