At a Glance
- Tasks: Provide tailored debt advice and support clients facing financial challenges.
- Company: Join a well-established not-for-profit organisation making a difference in East London.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and flexible work options.
- Other info: This role involves travel across London and requires Enhanced DBS checks.
- Why this job: Make a lasting impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in debt advice and a relevant qualification are essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Senior Debt Advisor to join a well-established not-for-profit organisation focused on delivering high-quality, community-based advice services in East London and beyond. As a Senior Debt Advisor, you will be providing tailored debt and financial advice to individuals facing complex financial challenges, while also contributing to the development of the wider service offer. This full-time role offers a salary of £35,875 for a 37-hour work week and benefits.
You will be responsible for:
- Delivering specialist debt advice and complex casework in line with regulatory standards (FCA).
- Assessing individual client needs and making appropriate internal and external referrals.
- Supporting the preparation and submission of Debt Relief Order (DRO) applications.
- Providing advice across multiple channels, including in-person, telephone, email, and online platforms.
- Liaising with partner organisations and stakeholders to ensure coordinated support for clients.
- Recruiting, onboarding and supervising volunteers and staff within the advice team.
- Maintaining accurate records and data using client management systems.
What we are looking for:
- Previously worked as a Debt Advisor, Debt Adviser, Debt Caseworker, Money Adviser, IVA Advisor, Money Support Advisor, Customer Service Advisor or in a similar role.
- Experience providing debt advice and handling complex financial casework.
- Qualified DRO Intermediary or willingness to work towards this within six months.
- Educated to degree level or holds a relevant advice or advocacy qualification.
- Awareness of the voluntary sector, with a sound understanding of the strategic and policy frameworks that shape the delivery of advice services.
- Familiarity with challenges faced by communities affected by financial hardship and social exclusion.
What’s on offer:
- Competitive salary.
- 28 days annual leave plus bank holidays, increasing to 33 days with length of service.
- Pension scheme with up to 4% employer matching contributions.
- Access to discounted shopping and retail offers.
- 1-2 work-from-home days available for administrative tasks, offered as part of wellbeing support (not contractually guaranteed).
This community-based role requires travel across London and is subject to Enhanced DBS and MoJ checks. This is a fantastic opportunity for a Debt Advisor to join a purpose-led organisation and make a lasting difference through your expertise.
Senior Debt Advisor in City of London employer: Additional Resources Ltd
Join a well-established not-for-profit organisation in East London that prioritises community impact and employee wellbeing. As a Senior Debt Advisor, you will benefit from a competitive salary, generous annual leave, and a supportive work culture that encourages professional growth and development. With opportunities to make a meaningful difference in the lives of individuals facing financial challenges, this role offers a rewarding career path in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Debt Advisor in City of London
✨Tip Number 1
Network with professionals in the debt advice sector. Attend local community events or workshops related to financial advice, as this can help you meet potential colleagues and learn more about the specific challenges faced by clients in East London.
✨Tip Number 2
Familiarise yourself with the regulatory standards set by the FCA. Understanding these guidelines will not only enhance your knowledge but also demonstrate your commitment to compliance during interviews.
✨Tip Number 3
Research the not-for-profit organisation's mission and values. Tailoring your conversations and demonstrating how your personal values align with theirs can make a strong impression during networking or interviews.
✨Tip Number 4
Prepare to discuss your experience with complex casework in detail. Be ready to share specific examples of how you've successfully supported clients in similar situations, as this will showcase your expertise and problem-solving skills.
We think you need these skills to ace Senior Debt Advisor in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Debt Advisor or in similar roles. Emphasise your skills in providing debt advice, handling complex casework, and any qualifications you hold, such as being a qualified DRO Intermediary.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for community-based work and your understanding of the challenges faced by individuals in financial hardship. Mention specific experiences that demonstrate your ability to provide tailored advice and support.
Highlight Relevant Qualifications:Clearly state your educational background and any relevant qualifications or training related to debt advice. If you are working towards becoming a DRO Intermediary, mention this and your commitment to achieving it within six months.
Showcase Your Communication Skills:Since the role involves providing advice across multiple channels, highlight your communication skills in your application. Provide examples of how you've successfully communicated with clients in person, over the phone, or through online platforms.
How to prepare for a job interview at Additional Resources Ltd
✨Showcase Your Experience
Be prepared to discuss your previous roles as a Debt Advisor or in similar positions. Highlight specific cases where you successfully provided tailored debt advice and managed complex financial situations.
✨Understand Regulatory Standards
Familiarise yourself with the Financial Conduct Authority (FCA) regulations relevant to debt advice. Demonstrating your knowledge of these standards will show that you are well-equipped to handle the responsibilities of the role.
✨Demonstrate Communication Skills
Since the role involves providing advice across multiple channels, practice articulating your thoughts clearly. Be ready to explain how you would adapt your communication style for different clients and situations.
✨Emphasise Teamwork and Leadership
As you'll be supervising volunteers and staff, share examples of your leadership experience. Discuss how you have successfully collaborated with others to achieve common goals, especially in a community-focused environment.
