An exciting opportunity has arisen for a Workshop Controller to join a well‑established commercial vehicle dealership, delivering high‑quality maintenance and repair solutions.
This full‑time permanent role offers a salary range of £38,000 – £43,000 plus bonus: up to £6,000/year based on KPIs and labour sales targets (OTE up to £49,000).
Responsibilities
- Maximise hours sold, revenue per transaction, product sales, and adhere to VHC process.
- Allocate work efficiently and coordinate with front‑of‑house and bookings.
- Ensure clear, proactive communication across teams and customers.
- Lead, coach, and develop team; manage training and leave.
- Maintain equipment, arrange calibrations, perform tooling checks.
- Ensure parts availability and manage displaced parts.
- Complete repair documentation accurately and adhere to VWCV warranty standards.
- Support processes to exceed VWCV customer satisfaction targets.
- Maintain workshop equipment and tooling records in line with ISO and manufacturer standards.
Qualifications
- Previously worked as Workshop Controller, workshop supervisor, Workshop Team Leader, Workshop Operations Manager, Workshop Foreman, Commercial Vehicle Technician or in a similar role.
- Strong technical knowledge of heavy vehicles.
- Background in leading, supervising and developing workshop teams.
- Experience in an HGV Workshop environment would be preferred.
- Sound understanding of Health & Safety procedures within a workshop environment.
- Skilled in Microsoft Office and experienced using dealer management, diagnostic and industry software, including Kerridge (CDK),1link, CVLink, R2C or similar systems.
Shifts
- Monday – Friday: 8am – 5pm (1‑hour unpaid break)
- 1 in 4 Saturdays: 8.00am – 12noon
- 41 hours per week
Benefits
- Competitive salary
- 30 days leave including bank holidays
- Holiday+ purchase scheme
- Statutory pension scheme
- Accident policy for all employees
- Uniform/PPE supplied
- Free Class IV MOT per year
- Mental health first AAiders
- Paternity pay – Full 2 weeks
- Corporate uniform provided
- Cycle to work scheme
- Working for a friendly family business!
- Referral bonus if you introduce your technician friends (£1,500)
Workshop Controller in Reading employer: Additional Resources Ltd
Additional Resources Ltd. is an excellent employer, offering a supportive work culture that values employee development and well-being. With competitive salaries, enhanced overtime rates, and generous annual leave, this role as a Commercial Refrigeration Engineer in the vibrant London/Herts area provides not only stability but also opportunities for professional growth in the dynamic hospitality sector.
