At a Glance
- Tasks: Provide first-line IT support and resolve technical queries in a fast-paced environment.
- Company: Established IT services company specialising in innovative tech solutions.
- Benefits: Starting salary of £23,810 plus benefits and career development opportunities.
- Other info: Dynamic office environment with potential for growth in the tech industry.
- Why this job: Kickstart your IT career with hands-on experience in a supportive team.
- Qualifications: Experience in IT support and familiarity with O365 and Windows applications.
The predicted salary is between 33750 - 41250 £ per year.
An opportunity has arisen for an IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As an IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment. This is an office-based role offering a starting salary of £23,810 and benefits.
- Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system.
- Logging and managing service tickets using ServiceNow (or similar systems).
- Assisting with the installation, configuration, and troubleshooting of software and hardware.
- Meeting individual KPIs and contributing to broader service desk goals.
Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint) is required. ITIL or Microsoft accreditations are advantageous.
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
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