Head of Operations / Branch Manager - Estate Agency

An opportunity has arisen for a Head of Operations / Branch Manager to join a well-established independent estate agency with a strong presence in the local residential property market.

As Head of Operations / Branch Manager, you will report to the Director, overseeing day-to-day operations, leading the team, driving business growth and deputising when required.

This is a full-time role offering salary range of £35,000 - £40,000 (negotiable) and benefits.

This is a hands-on leadership role involving business development, winning new instructions, building client relationships and supporting revenue growth.

You will be responsible for:

• Conduct regular team meetings and one-to-ones to review progress and resolve challenges.
• Monitor performance against key measures, including pipeline activity, conversions, instructions and revenue.
• Identify development requirements and provide coaching to improve individual and team performance.
• Oversee compliance with AML, GDPR, Trading Standards and applicable property legislation.
• Work alongside the Property Manager to ensure the managed lettings portfolio is maintained to the required standard.
• Prepare operational and performance updates for senior management.
• Generate new opportunities through valuations, instructions and the acquisition of landlords and vendors.
• Develop and maintain relationships with clients, property developers and relevant local contacts.
• Support marketing initiatives and activities designed to strengthen the agencys local presence.
• Identify opportunities to expand the managed lettings portfolio.
• Manage recruitment activity when vacancies arise, including candidate screening, interviews and onboarding.

What we are looking for:

• Previously worked as Estate Agency Branch Manager, Estate Agency Manager, Sales & Lettings Manager, Operations Lead, Area Manager, Estate Agent Manager, General Manager, Operations Manager, Regional Manager or in a similar role.
• Possess leadership experience within estate agency or residential property.
• A strong record of leading, developing and improving team performance.
• Commercial awareness with an understanding of revenue generation and business growth.
• Understanding of relevant property legislation and compliance requirements.
• Proven ability to develop new business and build lasting client relationships.
• Excellent organisational skills with the ability to manage multiple priorities within a busy office.
• Strong communication skills when dealing with clients, employees and senior management.
• ARLA qualification would be beneficial.

Shift: 09:00-18:00

This is an excellent opportunity for an experienced estate agency leader to take a senior operational position and play a key role in driving team performance and business growth.

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