Service Advisor in Farnham

Overview

An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.

As a Service Advisor, you will act as the key link between customers and the workshop, combining service reception duties with parts coordination in a fast-paced setting.

This role offers a competitive salary plus performance based OTE and benefits.

This is a fantastic opportunity for someone looking to build on their experience within a structured and supportive environment.

Responsibilities

• Act as the first point of contact for aftersales customers, managing enquiries from booking through to vehicle collection
• Provide clear and accurate updates by translating technical workshop information into customer-friendly communication
• Deliver a high standard of customer care across telephone and face-to-face interactions
• Advise on and promote suitable additional services and products with integrity
• Manage parts enquiries, source components using manufacturer systems and ensure correct identification
• Maintain stock control, process orders, deliveries, returns, and core parts efficiently
• Support workshop operations by ensuring timely availability of required parts
• Work collaboratively with colleagues to ensure a smooth and efficient aftersales process

Qualifications

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
• Prior experience within a franchised dealership environment
• Familiarity with dealer management systems or similar automotive platforms
• Strong organisational skills with the ability to multitask effectively
• A proactive and customer-focused approach
• Full UK driving licence

Benefits

• Competitive salary
• Performance-related bonus structure
• 25 days holiday plus bank holidays
• Workplace pension scheme
• Refer a friend rewards
• Ongoing manufacturer-led training and development opportunities
• Employee-focused benefits including staff discounts across services and products