At a Glance
- Tasks: Be the go-to person for customers, coordinating vehicle services and repairs.
- Company: Join a leading commercial vehicle dealer with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, performance bonuses, and great benefits.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Make a difference in customer experiences while working with vehicles you love.
- Qualifications: Strong communication skills and a passion for customer service.
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
- Welcoming customers in person and over the telephone in a professional manner.
- Booking vehicle servicing, maintenance and repair appointments.
- Preparing and managing repair orders using the dealership management system.
- Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
- Keeping customers updated throughout the repair process.
- Obtaining approval for any additional work identified during servicing.
- Arranging vehicle collections, deliveries and customer handovers.
- Ensuring service documentation is accurate to support invoicing and workshop administration.
- Reviewing vehicle service records to identify suitable maintenance recommendations.
- Delivering a high standard of customer service thro...
Service Advisor - Automotive in Crawley employer: Additional Resources Ltd
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