At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a busy automotive environment.
- Company: Join a well-established vehicle dealership with a focus on commercial vehicles.
- Benefits: Earn up to £37,620 plus bonuses and enjoy great perks.
- Other info: Full-time role with opportunities for growth in a dynamic team.
- Why this job: Make a real difference in customer experiences while advancing your career.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
An opportunity has arisen for a
Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.
- As a
- Senior Service Advisor
, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.
This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for
- Overseeing the daily operation of the Service Reception.
- Providing a professional service to customers in person and over the telephone.
- Scheduling vehicle servicing, maintenance and repair appointments.
- Preparing and managing repair orders using the dealership management system.
- Completing vehicle check-in procedures and recording customer requirements.
- Keeping customers informed throughout the repair process.
- Obtaining approval for additional repair work where required.
- Coordinating vehicle collections, deliveries and handovers.
- Explaining completed work and advising customers on future maintenance requirements.
- Reviewing vehicle service histories and identifying maintenance and upselling opportunities.
What we are looking for
- Previously worked as a Service Advisor, Service A...
Senior Service Advisor - Automotive in Crawley employer: Additional Resources Ltd
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