At a Glance
- Tasks: Lead the implementation of Jira Service Management and design workflows for a biotech company.
- Company: Join a pioneering biotech firm using AI to transform healthcare.
- Benefits: Competitive daily rate, hybrid working options, and professional development opportunities.
- Other info: 6-month contract with excellent career growth potential.
- Why this job: Make a real impact in precision healthcare while enhancing your skills in a dynamic environment.
- Qualifications: Experience as a Business Analyst with a focus on Jira Service Management and system integrations.
Senior Business Analyst – Jira Service Management Implementation
An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.
As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment.
This is a 6‑month contract‑based role offering hybrid / remote working options, salary range of £450–£600 per day and benefits.
Responsibilities
- Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions.
- Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support.
- Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes.
- Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria.
- Analysing and supporting API integrations between Jira Service Management, Hub Spot and other business systems.
- Ensuring solutions align with wider service management processes and technology environments.
- Supporting testing, validation and User Acceptance Testing (UAT) activities.
- Identifying delivery risks, dependencies and implementation considerations.
- Producing operational documentation, training materials and implementation resources to support adoption.
Requirements
- Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role.
- Proven experience delivering Jira Service Management implementations.
- Strong Business Analysis experience within system implementation, digital transformation or operational change programmes.
- Experience working with Hub Spot integrations.
- Previous involvement in projects that have progressed from discovery through to implementation and delivery.
- Strong skills in workflow design, process mapping and business documentation.
- Experience supporting system integrations, including API-related analysis.
- Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models.
- Experience producing training materials, operational procedures and implementation documentation.
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