Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM) in City of Westminster

Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM) in City of Westminster

City of Westminster Full-Time No working from home possible
Additional Resources Ltd

Business Analyst – Biotech Company

An opportunity has arisen for a Business Analyst to join a well‑established biotech company using large‑scale genetic data and AI to predict disease risk and advance precision healthcare.

This is a 6‑month contract‑based role offering hybrid/remote working options, salary range of £400-£500 per day, and benefits.

Responsibilities

  • Gathering, analysing and documenting business and operational requirements.
  • Producing functional specifications, user stories and acceptance criteria.
  • Mapping business processes, workflows, business rules and system integrations.
  • Acting as the link between business stakeholders, technical teams and external delivery partners.
  • Managing and refining the project backlog to support successful delivery.
  • Defining workflow processes and automation requirements.
  • Supporting solution validation to ensure business requirements are met.
  • Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution.
  • Identifying project risks, dependencies and implementation considerations.
  • Assisting with business readiness, transition planning and change management activities.
  • Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution.

Qualifications

  • Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role.
  • Experience in delivering business systems, process improvement or digital transformation projects.
  • Skilled in requirements gathering, process mapping, and preparing detailed functional documentation.
  • Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms or service management transformation projects.
  • Have experience integrating HubSpot or other CRM platforms.
  • Ability to produce user stories, functional specifications, workflow diagrams and process documentation.
  • Experience supporting testing, User Acceptance Testing (UAT) and solution implementation.
  • Background working within operational, customer service, technology or business transformation environments.
  • Good understanding of workflow automation, service processes and systems integration.
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Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM) in City of Westminster employer: Additional Resources Ltd

Additional Resources Ltd. is an excellent employer, offering a supportive work culture that values employee development and well-being. With competitive salaries, enhanced overtime rates, and generous annual leave, this role as a Commercial Refrigeration Engineer in the vibrant London/Herts area provides not only stability but also opportunities for professional growth in the dynamic hospitality sector.

Additional Resources Ltd

Contact Details:

Additional Resources Ltd Recruitment Team