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- Tasks: Manage residential developments, ensuring top-notch service and compliance.
- Company: Forward-thinking property management business with a people-first approach.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Join a supportive culture that values your contributions and offers real impact.
- Qualifications: 2+ years in client relationship management and strong communication skills.
- Other info: Dynamic role with flexibility and a focus on professional development.
The predicted salary is between 34000 - 51000 £ per year.
Join a forward-thinking property management business known for its meticulous standards, strong client partnerships, and smart, people-first approach. This role is central to ensuring each development in your portfolio runs smoothly, with great service, solid compliance, and genuine customer care at its core.
Role Overview:
- Location: Hybrid/Borehamwood. Office-based Mondays & Fridays, flexible mid-week (home or site).
- Package: £40,000- £45,000pa & benefits
- Industry: Property & Asset Management
What You'll Be Doing:
- Oversee the day-to-day management of residential developments, ensuring a first-class service to clients and residents.
- Lead on mobilisation for new contracts — coordinating with key stakeholders and ensuring all processes are completed accurately and on time.
- Take ownership of risk management, maintaining detailed audit trails and ensuring full compliance with health, safety, and legal requirements.
- Manage contractor relationships, tendering, implementing, and reviewing contracts to ensure value for money.
- Support financial management across your portfolio, including budget preparation, service charge oversight, and client reporting.
- Act as a brand ambassador, providing proactive, empathetic customer service and ensuring all interactions reflect the POD values.
- Work collaboratively with colleagues to continuously improve processes, compliance standards, and client satisfaction.
Main Skills Needed:
- Experience working within Block, Facilities or Residential Management is essential.
- 2+ years of experience as a Client Relationship Manager.
- Strong understanding of risk management, compliance, and contract administration.
- Confident communicator, able to liaise effectively with clients, residents, contractors, and internal teams.
- Commercially aware with sound budgeting and financial reporting skills.
- Detail-oriented, organised, and comfortable managing multiple developments simultaneously.
- Tech-savvy, methodical, and committed to delivering high-quality service.
What's in It for You:
- Work with a company that genuinely values its people and delivers on its promises.
- A collaborative, supportive culture built around trust, learning, and shared success.
- Opportunities for career progression and professional development.
- Hybrid working with flexibility and autonomy.
- A business that lives its values, meticulous, dedicated, smart, and supportive.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Client Relationship Manager in Watford employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your experience in client relationship management and risk management. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value to their team. We love seeing enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values, so make sure to showcase your personality and commitment to customer care.
We think you need these skills to ace Client Relationship Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in property management and client relationships to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with our people-first approach. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving client satisfaction or managing budgets effectively, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Addition
✨Know Your Portfolio Inside Out
Before the interview, make sure you’re familiar with the types of residential developments the company manages. Understand their approach to client relationships and how they ensure compliance and service quality. This will help you demonstrate your knowledge and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Relationship Manager, strong communication is key. Prepare examples of how you've effectively liaised with clients, residents, and contractors in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will highlight your ability to maintain positive relationships.
✨Demonstrate Your Risk Management Knowledge
Brush up on your understanding of risk management and compliance standards relevant to property management. Be prepared to discuss specific strategies you’ve implemented in previous roles to ensure compliance and mitigate risks. This will show that you can take ownership of these responsibilities.
✨Emphasise Your Tech Savviness
In today’s property management landscape, being tech-savvy is crucial. Familiarise yourself with any software or tools the company uses for managing developments and client relationships. Mention any relevant experience you have with technology in your previous roles to illustrate your capability to adapt and improve processes.
