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- Tasks: Be the go-to person for IT issues and help keep the UK moving.
- Company: Join a leading UK transport operator with a focus on technology.
- Benefits: Enjoy competitive pay, travel discounts, and a supportive work culture.
- Why this job: Make a real impact while developing your tech skills in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Hybrid working model with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
Join a business that keeps the UK moving. This is your chance to play a key part in the technology team of a leading UK transport operator — helping deliver reliable, secure and efficient IT services that support colleagues across stations, depots and offices every day.
Role Overview:
- Location: Hybrid – London / Aylesbury / Banbury
- Package: Competitive salary + benefits + travel discounts
- Industry: Rail / Transportation / Technology
What You’ll Be Doing:
- Act as the first point of contact for all IT issues and service requests across the organisation.
- Log, triage, and resolve incidents, escalating where needed to internal teams or external partners.
- Manage user access to systems and applications, following strict security and approval processes.
- Maintain accurate ticket updates and communication with users throughout the resolution process.
- Support hardware, software, and network troubleshooting across multiple sites.
- Create and maintain documentation, FAQs, and knowledge base articles to drive efficiency.
- Monitor SLAs and proactively follow up to ensure timely issue resolution.
- Work closely with the wider IT Operations team to identify repeat issues and recommend improvements.
Main Skills Needed:
- Previous experience in an IT support or service desk environment.
- Confident troubleshooting across desktops, applications, and network infrastructure.
- Strong communication and customer service skills, ideally in a multi-site setting.
- Familiarity with ITSM tools such as ServiceNow, Freshservice, or Jira Service Management.
- Understanding of ITIL processes, including incident, problem, and access management.
- Detail-oriented, proactive, and eager to learn new technologies.
- Comfortable working both independently and collaboratively in a busy operational setting.
What’s in It for You:
- Competitive salary and comprehensive benefits package.
- Free or discounted UK travel opportunities.
- Generous pension scheme and holiday allowance.
- Ongoing training and professional development support.
- Inclusive and supportive culture that values wellbeing and teamwork.
- The chance to see the real-world impact of your work every single day.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Service Desk Analyst employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you triaged issues or improved processes, as this is key for a Service Desk Analyst.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that we’re genuinely interested in the role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Desk Analyst role. Highlight your IT support experience and any relevant skills, like troubleshooting and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: As a Service Desk Analyst, communication is key. In your application, demonstrate your ability to convey complex information clearly. Whether it's in your CV or cover letter, let us see your knack for keeping things straightforward and user-friendly.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Addition+
✨Know Your Tech
Brush up on your IT support knowledge, especially around troubleshooting desktops, applications, and network infrastructure. Familiarity with ITSM tools like ServiceNow or Jira will give you an edge, so be ready to discuss your experience with them.
✨Show Off Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for IT issues. Practice explaining technical concepts in simple terms, and think of examples where you've successfully communicated with users in the past. This will demonstrate your strong customer service skills.
✨Be Detail-Oriented
Prepare to showcase your attention to detail. Bring examples of how you've maintained accurate ticket updates or created documentation in previous roles. This will highlight your proactive approach and ability to follow strict processes.
✨Demonstrate Team Spirit
This role involves working closely with the IT Operations team. Think of instances where you've collaborated effectively with others to resolve issues or improve processes. Showing that you're a team player will resonate well with the interviewers.
