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- Tasks: Lead service delivery and ensure smooth project transitions in a dynamic IT consultancy.
- Company: Join a fast-growing IT consultancy known for technical excellence and ambitious growth plans.
- Benefits: Enjoy bonuses, private healthcare, pension schemes, and casual dress code.
- Why this job: Shape service delivery in a supportive environment that values your contributions and promotes continuous improvement.
- Qualifications: Experience with KPIs, SLAs, and stakeholder collaboration is essential for success.
- Other info: Work in a secure location with on-site amenities like a gym and café.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager. This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery.
What you’ll be doing:
- Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service readiness process.
- Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations.
- Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity.
- Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable value to end users.
Main Skills/ Requirements:
- Strong track record of working with KPIs and SLAs, with a data-driven mindset and commitment to service performance excellence.
- Skilled in stakeholder collaboration, with the ability to assess service needs and navigate risks, dependencies, and trade-offs impacting delivery outcomes.
- Confident in communicating service value, features, and performance insights across multiple audiences to support transparency and governance.
- Experienced in collecting and actioning service feedback, embedding success metrics into regular operating rhythms including customer meetings, user sessions, and testing cycles.
- Committed to driving continuous improvement across service delivery to boost customer satisfaction and operational effectiveness.
How you’ll be rewarded:
- Bonus Scheme
- Private Healthcare
- Contributory Pension Scheme
- Excellent professional development opportunities
- Company events and social activities
- Casual dress scheme
- Secure, on-site parking, cafe, restaurant, and gym facilities
- Opportunity to work for a recognised company
- A supportive and inclusive working environment where your contributions are valued.
This is an excellent opportunity for an experienced Service Delivery Manager to join a leading company, that are driven towards success!
Service Delivery Manager employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs and SLAs relevant to the role of a Service Delivery Manager. Understanding these metrics will help you demonstrate your data-driven mindset during discussions and interviews.
✨Tip Number 2
Network with professionals in the IT consultancy sector, especially those who have experience in service delivery. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare examples of how you've successfully managed stakeholder collaboration in previous roles. Being able to articulate your experience in navigating risks and dependencies will set you apart from other candidates.
✨Tip Number 4
Research the company's recent projects and initiatives related to service delivery. This knowledge will not only help you tailor your conversations but also show your genuine interest in their operations and growth plans.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management, particularly focusing on your track record with KPIs and SLAs. Use specific examples that demonstrate your ability to oversee project transitions and optimise IT services.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your skills in stakeholder collaboration and your commitment to continuous improvement. Be sure to mention how you can contribute to the company's ambitious growth plans.
Showcase Relevant Experience: When detailing your work history, emphasise experiences that align with the job description. Discuss any previous roles where you successfully managed service delivery, resolved service issues, or implemented service improvement initiatives.
Prepare for Potential Questions: Anticipate questions related to your experience with service delivery and your approach to managing customer satisfaction. Be ready to discuss how you've used data to drive service performance and how you handle feedback from stakeholders.
How to prepare for a job interview at Addition+
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Service Delivery Manager does. Familiarise yourself with the key responsibilities and skills mentioned in the job description, such as overseeing project transitions and driving continuous service improvement.
✨Prepare Examples of Your Experience
Be ready to discuss specific instances where you've successfully managed KPIs and SLAs. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how your data-driven mindset has led to service performance excellence.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in collaborating with stakeholders. Be prepared to discuss how you've assessed service needs and navigated risks in previous roles, demonstrating your ability to communicate effectively across different audiences.
✨Emphasise Continuous Improvement
Discuss your commitment to driving continuous improvement in service delivery. Share examples of how you've collected and actioned service feedback, and how this has contributed to enhanced customer satisfaction and operational effectiveness.