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For Companies At a Glance
- Tasks: Create performance reports, present insights, and manage client relationships.
- Company: Join a top-rated Managed Security Service Provider known for innovation.
- Benefits: Enjoy remote work, career progression, and access to training and private healthcare.
- Why this job: Be part of a dynamic team making a real impact in cybersecurity.
- Qualifications: Experience as a Service Desk Analyst and knowledge of SOC tools required.
- Other info: Candidates must be based in the UK and eligible for Security Clearance.
The predicted salary is between 30000 - 45000 £ per year.
We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions.
Location: Remote
Package: £35,000- £45,000
What you'll be doing:
- Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates
- Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance
- Analysing identified issues within the client estate and proposing effective solutions for service review meetings
- Acting as the primary liaison between internal technical teams and clients, ensuring service and technical delivery meet expectations
- Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience
- Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities
- Tracking and managing customer action logs to ensure timely resolution and follow-up
Main Skills/Requirements:
- Candidates must be eligible for Security Clearance
- Proven experience as a Service Desk Analyst
- Essential experience working within a Security Operations Centre (SOC) function
- Strong knowledge of SOC tools such as Azure Sentinel, Microsoft Defender, or equivalent platforms
- Demonstrated success in client-facing roles, with excellent communication and relationship management skills
- Experience within a Managed Security Services Provider (MSSP) environment is desirable
How you'll be rewarded:
- Career Progression
- Access to Training & Certification
- Remote working
- Private Medical & Dental
This is an excellent opportunity for an experienced Service Delivery Analyst to join a leading company, that are driven towards success!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Service Delivery Analyst employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with the specific SOC tools mentioned in the job description, like Azure Sentinel and Microsoft Defender. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in client-facing roles. Think of specific examples where you successfully managed client relationships or resolved issues, as this will demonstrate your communication skills and ability to handle stakeholder expectations.
✨Tip Number 3
Research the company’s recent projects or achievements in the Managed Security Services sector. Being able to reference their work during your discussions will show your genuine interest in the role and help you stand out as a candidate.
✨Tip Number 4
Practice presenting technical information clearly and concisely. Since the role involves creating and presenting reports, being able to convey complex data in an understandable way will be crucial, so consider doing mock presentations to refine your skills.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Desk Analyst and any work within a Security Operations Centre. Emphasise your skills with SOC tools like Azure Sentinel or Microsoft Defender.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed client relationships and delivered service performance improvements.
Highlight Communication Skills: Since the role involves presenting technical reports to clients, ensure you demonstrate your excellent communication and relationship management skills in your application. Use examples from past experiences to illustrate this.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Delivery Analyst.
How to prepare for a job interview at Addition
✨Know Your Tools
Familiarise yourself with SOC tools like Azure Sentinel and Microsoft Defender. Be prepared to discuss your experience with these platforms and how you've used them to enhance service delivery.
✨Prepare for Client Interaction
Since the role involves client-facing responsibilities, practice articulating technical information clearly. Think of examples where you've successfully communicated complex ideas to clients in the past.
✨Showcase Your Analytical Skills
Be ready to discuss how you've analysed service performance and identified areas for improvement. Prepare specific examples of reports you've created or issues you've resolved that demonstrate your analytical capabilities.
✨Understand the Business Context
Research the company and its services thoroughly. Understand their approach to managed security services and be ready to discuss how you can contribute to their goals and improve client satisfaction.
