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- Tasks: Analyze service performance and present technical reports to clients.
- Company: Join a leading provider in cyber security solutions.
- Benefits: Enjoy remote work, career development, and technical certifications.
- Why this job: Be a key player in client relations and service improvements.
- Qualifications: Experience in SOC functions and client-facing roles required.
- Other info: Must be based in the UK and eligible for SC clearance.
The predicted salary is between 28000 - 36000 £ per year.
We are currently recruiting for one of our trusted clients who are looking for a Service Delivery Analyst. Join a leading provider of innovative solutions that empower businesses to thrive in an ever-evolving landscape. What You Can Expect Location – Remote ( MUST be based in the UK) Salary – £35,000 – £45,000 Industry – Cyber Security Work Type – Permanent Key Responsibilities as a Service Delivery Analyst Creating detailed service performance reports including incidents logged, improvements suggested and wider stakeholders. Presenting a technical report to customers to provide a comprehensive overview of the solution utilisation by the client. Analysing identified issues within the client’s estate and proposed solutions for the service review meeting. Acting as a core point of contact between the internal technical team and client, ensuring both service and technical delivery meet their expectations. Managing the handover of clients going through a transition into BAU. Regularly gathering customer insights to identify areas for improvements and future service opportunities. Tracking and managing customer action logs as required. Core experience, Qualifications, and Skills *CANDIDATES MUST BE BASED IN THE UK AND APPLICABLE FOR SC CLEARANCE* Experience as a Service Desk Analyst. Experience working within a SOC function is essential. Knowledge of SOC tools such as Azure Sentinel, Microsoft Defender or equivalent. Experience with query languages such as KQL, SQL or SPL. Experience using ITSM solutions, ideally Jira. Experience in a client-facing role is essential. Background working in an MSSP environment. What’s in it For You? Amazing company to work for! Career development Technical certifications Global leading business Remote working For further information on this Service Delivery Analyst role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Service Delivery Analyst employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarize yourself with the specific SOC tools mentioned in the job description, such as Azure Sentinel and Microsoft Defender. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Brush up on your query language skills, especially KQL, SQL, or SPL. Being able to demonstrate your ability to analyze data effectively will be crucial during the interview process.
✨Tip Number 3
Prepare to discuss your experience in client-facing roles. Think of specific examples where you successfully managed client expectations and delivered technical solutions.
✨Tip Number 4
Research the company’s culture and values, especially their commitment to diversity and inclusion. Showing that you align with their ethos can make a positive impression during your interactions.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Analyst position. Understand the key responsibilities and required skills, such as experience with SOC tools and client-facing roles.
Tailor Your CV: Customize your CV to highlight relevant experience, especially in service desk analysis and any work within a SOC function. Emphasize your familiarity with tools like Azure Sentinel and ITSM solutions like Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cyber security and your ability to manage client relationships. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Highlight Your Technical Skills: In your application, clearly outline your technical skills, including your proficiency in query languages like KQL, SQL, or SPL. This will demonstrate your capability to analyze issues and propose effective solutions.
How to prepare for a job interview at Addition+
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Service Delivery Analyst. Familiarize yourself with creating service performance reports and the importance of client communication.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SOC tools like Azure Sentinel or Microsoft Defender. Highlight your knowledge of query languages such as KQL, SQL, or SPL, as these are crucial for the role.
✨Prepare for Client Interaction Scenarios
Since this role involves client-facing responsibilities, think of examples where you've successfully managed client expectations or resolved issues. This will demonstrate your ability to act as a core point of contact.
✨Emphasize Continuous Improvement
Discuss how you gather customer insights and identify areas for improvement. Showing that you are proactive in seeking out opportunities for service enhancement will set you apart.
