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- Tasks: Lead incident management and ensure smooth operations in a 24/7 environment.
- Company: Dynamic organisation providing secure cloud and infrastructure services across the UK.
- Benefits: Competitive salary, shift allowance, career progression, and a focus on learning.
- Why this job: Make a real impact on service quality and mentor future engineers.
- Qualifications: Experience in managed services and strong technical skills in ITIL processes.
- Other info: Collaborative culture with exposure to modern technology stacks.
The predicted salary is between 36000 - 60000 £ per year.
This organisation supports businesses across the UK with secure, always-on cloud and infrastructure services. This role sits at the heart of operations, keeping critical systems running smoothly while helping customers get more from their technology.
Role Overview:
- 24/7 role: 4 days on, 4 days off (Shifts are 4x 7am-7pm, then 4 Days Off, then 4x 7pm-7am)
- Location: Studley, B80 7BG (Office based – when on day shifts, remote at weekends or when on nights)
- Salary: Up to £50,000 + £9,300 Shift Allowance
What You'll Be Doing:
- Acting as the senior escalation point for incidents, requests and technical challenges across managed services
- Owning shift delivery — balancing incidents, changes, requests and proactive work to hit service levels
- Leading patching, maintenance and monitoring activities to improve stability, security and compliance
- Playing a key role in change management, ensuring changes are well assessed, well communicated and delivered to best practice
- Coordinating major incidents and out-of-hours escalations when needed
- Working hands‐on with engineering teams, spending a significant portion of time on technical delivery
- Maintaining high‐quality documentation across knowledge bases and configuration records
- Mentoring and supporting engineers, helping raise technical capability across the team
- Collaborating closely with wider operational teams to drive continual service improvement
Main Skills Needed:
- Strong background in managed services or 24/7 operational IT environments
- Experience acting as a technical escalation point or senior engineer
- Solid understanding of ITIL processes, particularly incident and change management
- Hands‐on expertise in at least two technical areas such as:
- Infrastructure (Windows server, AD, Exchange, RDS, O365)
- Networking and firewalls (FortiNet, FortiGate, Cisco, Juniper, Palo Alto)
- Virtualisation (VMware, Citrix, vSphere)
- Oracle OVM
- Database Platform (SQL server)
What's in It for You:
- A senior role with real influence over service quality and technical standards
- A strong focus on learning, certification and career progression
- The chance to mentor others and shape how managed services are delivered
- Exposure to a broad, modern technology stack across cloud, infrastructure and security
- A collaborative culture that values ownership, improvement and doing things properly
Senior Network Security/ NOC Engineer employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Security/ NOC Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Network Security/NOC Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and ITIL processes. Be ready to discuss your hands-on experience with infrastructure, networking, and virtualisation. Show us how you’ve tackled incidents and changes in past roles!
✨Tip Number 3
Don’t forget to showcase your soft skills! As a senior engineer, you'll need to communicate effectively under pressure. Practice articulating your thoughts clearly and confidently, especially when discussing complex technical challenges.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your relevant experience and how you can contribute to our collaborative culture and service improvement.
We think you need these skills to ace Senior Network Security/ NOC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Network Security/NOC Engineer role. Highlight your background in managed services and any relevant technical expertise to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your understanding of ITIL processes and your hands-on technical skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges or incidents in the past. We love seeing candidates who can think on their feet and lead during critical situations!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Addition+
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like networking, firewalls, and virtualisation. Be ready to discuss your hands-on experience with specific technologies mentioned in the job description, such as FortiNet or VMware.
✨Master the ITIL Processes
Since this role involves incident and change management, it’s crucial to understand ITIL processes. Prepare examples of how you've successfully managed incidents or changes in previous roles, showcasing your ability to follow best practices.
✨Showcase Your Communication Skills
As a senior escalation point, you'll need to communicate effectively under pressure. Practice articulating complex technical issues in simple terms, and be ready to demonstrate how you've handled customer interactions in challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think about past incidents you've managed and how you coordinated with teams to resolve them. Highlight your leadership and mentoring experiences to show you're ready for this senior role.