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For Companies At a Glance
- Tasks: Lead technical operations, manage incidents, and mentor engineers in a dynamic environment.
- Company: A leading organisation providing secure cloud and infrastructure services across the UK.
- Benefits: Competitive salary, shift allowance, career progression, and a focus on learning.
- Why this job: Make a real impact on service quality while working with cutting-edge technology.
- Qualifications: Experience in managed services, strong ITIL knowledge, and technical expertise in key areas.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This organisation supports businesses across the UK with secure, always-on cloud and infrastructure services. This role sits at the heart of operations, keeping critical systems running smoothly while helping customers get more from their technology.
Role Overview:
- 24/7 role: 4 days on, 4 days off (Shifts are 4x 7am-7pm, then 4 Days Off, then 4x 7pm-7am)
- Location: Studley, B80 7BG (Office based – when on day shifts, remote at weekends or when on nights)
- Salary: Up to £50,000 + £9,300 Shift Allowance
What You’ll Be Doing:
- Acting as the senior escalation point for incidents, requests and technical challenges across managed services
- Owning shift delivery — balancing incidents, changes, requests and proactive work to hit service levels
- Leading patching, maintenance and monitoring activities to improve stability, security and compliance
- Playing a key role in change management, ensuring changes are well assessed, well communicated and delivered to best practice
- Coordinating major incidents and out-of-hours escalations when needed
- Working hands‑on with engineering teams, spending a significant portion of time on technical delivery
- Maintaining high‑quality documentation across knowledge bases and configuration records
- Mentoring and supporting engineers, helping raise technical capability across the team
- Collaborating closely with wider operational teams to drive continual service improvement
Main Skills Needed:
- Strong background in managed services or 24/7 operational IT environments
- Experience acting as a technical escalation point or senior engineer
- Solid understanding of ITIL processes, particularly incident and change management
- Hands‑on expertise in at least two technical areas such as:
- Infrastructure (Windows server, AD, Exchange, RDS, O365)
- Networking and firewalls (FortiNet, FortiGate, Cisco, Juniper, Palo Alto)
- Virtualisation (VMware, Citrix, vSphere)
- Oracle OVM Database Platform (SQL server)
What’s in It for You:
- A senior role with real influence over service quality and technical standards
- A strong focus on learning, certification and career progression
- The chance to mentor others and shape how managed services are delivered
- Exposure to a broad, modern technology stack across cloud, infrastructure and security
- A collaborative culture that values ownership, improvement and doing things properly
Senior Managed Services Engineer employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Managed Services Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to managed services. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your technical skills! Bring along examples of your past work or projects that highlight your expertise in areas like infrastructure or networking. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Managed Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Managed Services Engineer role. Highlight your background in managed services and any relevant technical expertise to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with our needs. Don’t forget to mention your understanding of ITIL processes and your hands-on technical skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges or incidents in the past. We want to see your thought process and how you’ve contributed to service improvements in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Addition+
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially in areas like Windows server, networking, and virtualisation. Be ready to discuss specific projects or challenges you've faced in these areas, as this will show your hands-on expertise.
✨Understand ITIL Processes
Since the role involves incident and change management, it’s crucial to have a solid grasp of ITIL processes. Prepare to explain how you've applied these principles in past roles, particularly in managing incidents or leading changes.
✨Showcase Your Communication Skills
As a senior escalation point, you'll need to communicate effectively under pressure. Think of examples where you've had to deal with customers or team members during critical situations, and be ready to share how you handled those interactions.
✨Demonstrate Leadership and Mentoring Experience
This role involves mentoring engineers and driving service improvement. Be prepared to discuss your experience in leading teams, mentoring others, and how you've contributed to enhancing technical capabilities within your team.
