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For Companies At a Glance
- Tasks: Lead IT support operations and resolve complex technical issues.
- Company: Innovative tech company transforming food product management.
- Benefits: Competitive salary, full benefits, remote-first culture, and professional development.
- Why this job: Shape IT processes and grow into strategic leadership roles.
- Qualifications: 4+ years in IT support with strong technical skills.
- Other info: Supportive team environment with genuine career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Senior IT Support Technician
Since 2007, this tech-led business has been transforming how food manufacturers and retailers manage their product lifecycles — helping them design, price and deliver better food products, faster. As they continue to scale, they’re looking for a senior IT support professional to keep their growing infrastructure running smoothly and securely.
Role Overview:
Location: Hybrid / Remote (office in Bourne, Lincolnshire)
Package: Competitive salary + benefits
Industry: Technology / Food Software Solutions
What You’ll Be Doing:
- Acting as a Senior in the IT support operations, acting as the main escalation point for complex technical issues.
- Manage and prioritise support tickets, ensuring quick and effective resolution.
- Oversee day-to-day IT activities — from server maintenance and patching to endpoint management.
- Maintain accurate technical documentation and a clear knowledge base.
- Monitor key support metrics and identify opportunities to improve processes.
- Handle equipment inventory, procurement, and IT onboarding/off boarding.
- Deliver user training and develop support resources to build internal capability.
- Work closely with infrastructure and security teams on wider technical projects.
- Occasionally provide out-of-hours support as part of a shared rota.
Main Skills Needed:
- 4+ years’ experience in IT support, including time in a senior role.
- Strong technical background across Windows 10/11, Windows Server, and networking.
- Confident with Intune (or other MDM tools), patch management, and scripting.
- Comfortable writing SQL queries and automating manual processes.
- Skilled at managing workloads and priorities in a fast-paced environment.
- Excellent communication — able to make the complex sound simple.
- Knowledge of IT security, cloud platforms (AWS, Azure, GCP) and ITIL frameworks is a bonus.
What’s in It for You:
- Remote-first culture with a supportive, collaborative team.
- Competitive pay and full benefits package.
- Freedom to shape and improve IT processes as the company grows.
- Access to professional development and training.
- Genuine progression pathway into more strategic IT leadership.
Think it could be a fit? We’d love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t hesitate to share them during interviews or networking events. It’s a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for the technical grilling! Brush up on common IT support scenarios and be ready to tackle some real-world problems during interviews. They’ll want to see how you think on your feet, so practice makes perfect!
✨Tip Number 4
Apply through our website! We’re all about making the process smooth for you. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to stand out from the crowd!
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Technician role. Highlight your relevant experience, especially in managing support tickets and overseeing IT activities. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled complex technical issues and improved processes in your previous roles.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Windows 10/11, server management, and any scripting or SQL skills. We love seeing candidates who can make the complex sound simple!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!