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- Tasks: Manage sensitive player cases and ensure their well-being while using data analytics.
- Company: Join the world's largest lottery consultancy dedicated to player safety online.
- Benefits: Enjoy 25 days annual leave, flexible working, and access to gym facilities.
- Why this job: Be part of a supportive culture focused on performance and continuous improvement.
- Qualifications: Experience in Responsible Play and strong analytical skills are essential.
- Other info: Work on-site in Watford three days a week with a rooftop bar!
The predicted salary is between 40800 - 45500 £ per year.
Watford, 3 days per week on site £48,000- £52,000 per annum & benefits
We are currently recruiting for the world's largest lottery consultancy for the role of Responsible Play Manager. As an industry leader, this organisation is dedicated to protecting their players and ensuring they are kept safe online.
What you'll be doing:
- Oversee and handle complex and sensitive player cases, ensuring resolution aligns with both business needs and player well-being.
- Use data analytics to identify behavioural trends and patterns that may indicate excessive or underage play, and take appropriate action.
- Work closely with internal departments to deliver a best-in-class Responsible Player operation and contribute to the success of the interventions programme.
- Provide leadership to the Responsible Play team when required, fostering a culture of performance, learning and continuous improvement.
Main Skills/Requirements:
- Experience in Responsible Play is essential.
- Experience in industries such as Gambling, Finance or Banking with knowledge of working with vulnerable customers.
- Experience working for an organisation with a digital presence, preferably with online games.
- Strong analytical skills, using data to make informed decisions in the interest of player wellbeing.
- Experience working in a Contact Centre would be preferred.
How you'll be rewarded:
- 25 Days Annual Leave + Bank Holidays
- Career Development Programme
- Flexible Working
- Access to an office with on-site gym facilities, rooftop bar and more.
- A supportive and inclusive working environment where your contributions are valued.
Responsible Play Manager employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Play Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in responsible gaming. This will not only help you understand the industry better but also demonstrate your commitment to player safety during any discussions or interviews.
✨Tip Number 2
Network with professionals in the gambling and finance sectors. Attend industry events or join online forums to connect with others who share your interests. This can lead to valuable insights and potential referrals for the Responsible Play Manager role.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to influence decisions in previous roles. Be ready to discuss specific cases where your insights led to improved outcomes for vulnerable customers.
✨Tip Number 4
Research the company’s current responsible play initiatives and be prepared to discuss how you can contribute to their success. Tailoring your conversation to align with their values will make a strong impression during the interview process.
We think you need these skills to ace Responsible Play Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Responsible Play Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your experience in Responsible Play, particularly in industries like Gambling or Finance. Use specific examples to demonstrate how you've handled sensitive player cases or worked with vulnerable customers.
Showcase Analytical Skills: Since strong analytical skills are crucial for this role, include instances where you've used data analytics to identify trends or make informed decisions. This will show your capability in contributing to player well-being.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also expresses your passion for responsible gaming. Mention how you can contribute to the company's mission of protecting players and enhancing their experience.
How to prepare for a job interview at Addition
✨Showcase Your Experience
Make sure to highlight your experience in Responsible Play, especially if you've worked in industries like Gambling, Finance, or Banking. Be ready to discuss specific examples of how you've handled sensitive player cases and contributed to player well-being.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, prepare to discuss how you've used data analytics in previous roles. Bring examples of how you've identified behavioural trends and taken action based on your findings.
✨Emphasise Team Collaboration
This position involves working closely with various internal departments. Be prepared to talk about your experience in fostering teamwork and how you've contributed to a collaborative environment in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in complex situations. Think about potential player cases you might encounter and how you would approach them, ensuring both business needs and player safety are met.
