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- Tasks: Manage player cases and ensure their safety while using data analytics for insights.
- Company: Join the world's largest lottery consultancy dedicated to player protection.
- Benefits: Enjoy 25 days annual leave, flexible working, and access to gym facilities.
- Why this job: Be part of a supportive team focused on player wellbeing and continuous improvement.
- Qualifications: Experience in Responsible Play and strong analytical skills are essential.
- Other info: Work on-site in Watford three days a week with a vibrant office culture.
The predicted salary is between 40800 - 52000 £ per year.
Watford, 3 days per week on site
£48,000- £52,000 per annum & benefits
We are currently recruiting for the world’s largest lottery consultancy for the role of Responsible Play Manager. As an industry leader, this organisation is dedicated to protecting their players and ensuring they are kept safe online.
What you’ll be doing:
- Oversee and handle complex and sensitive player cases, ensuring resolution aligns with both business needs and player well-being.
- Use data analytics to identify behavioural trends and patterns that may indicate excessive or underage play, and take appropriate action.
- Work closely with internal departments to deliver a best-in-class Responsible Player operation and contribute to the success of the interventions programme.
- Provide leadership to the Responsible Play team when required, fostering a culture of performance, learning and continuous improvement.
Main Skills/Requirements:
- Experience in Responsible Play is essential.
- Experience in industries such as Gambling, Finance or Banking with knowledge of working with vulnerable customers.
- Experience working for an organisation with a digital presence, preferably with online games.
- Strong analytical skills, using data to make informed decisions in the interest of player wellbeing.
- Experience working in a Contact Centre would be preferred.
How you’ll be rewarded:
- 25 Days Annual Leave + Bank Holidays
- Career Development Programme
- Flexible Working
- Access to an office with on-site gym facilities, rooftop bar and more.
- A supportive and inclusive working environment where your contributions are valued.
Responsible Play Manager employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Play Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in responsible gaming. This will not only help you understand the industry better but also demonstrate your commitment to player safety during any discussions or interviews.
✨Tip Number 2
Network with professionals in the gambling and finance sectors. Attend relevant events or join online forums to connect with others who share your interests, as this can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics in previous roles. Being able to articulate your experience with behavioural trends and player well-being will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by highlighting any experience you have in managing teams or projects. The role requires fostering a culture of performance and continuous improvement, so be ready to share your approach to team development.
We think you need these skills to ace Responsible Play Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Responsible Play Manager position. Understand the key responsibilities and required skills, especially focusing on experience in Responsible Play and working with vulnerable customers.
Tailor Your CV: Customise your CV to highlight relevant experience in Responsible Play, data analytics, and any roles in industries like Gambling or Finance. Use specific examples that demonstrate your ability to handle sensitive player cases and work with internal departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for player wellbeing and responsible gaming. Mention how your background aligns with the company's mission and how you can contribute to their Responsible Player operation.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Addition
✨Showcase Your Experience
Make sure to highlight your experience in Responsible Play, especially if you've worked in industries like Gambling, Finance, or Banking. Be prepared to discuss specific examples of how you've handled sensitive player cases and contributed to player well-being.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come ready to discuss how you've used data analytics in previous roles. Share examples of how you've identified behavioural trends and taken action based on your findings.
✨Emphasise Team Collaboration
This position involves working closely with various internal departments. Be prepared to talk about your experience in fostering teamwork and collaboration, and how you’ve contributed to a successful Responsible Player operation in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential situations you might face as a Responsible Play Manager and how you would approach them, ensuring both business needs and player well-being are met.
