At a Glance
- Tasks: Lead exciting customer-focused transformation projects in a fast-paced environment.
- Company: Dynamic enterprise in London with a hybrid work culture.
- Benefits: Competitive contract pay, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team and thrive in a complex, innovative setting.
- Why this job: Make a real impact on customer experience and data transformation initiatives.
- Qualifications: Experience in project management, especially in technology and customer data.
The predicted salary is between 63000 - 77000 £ per year.
- Project / Programme Manager
- Type : Contract - inside IR35 (depending on requirement)
- Contract length - Until end of Feb
About the Role
We're looking for an experience d Project or Programme Manag er to lead the delivery of multiple customer-focused transformation initiatives within a fast-paced enterprise environment
This role will focus on the successful delivery of Customer Experience ( CX) a nd Customer D ata programmes, managing multiple concurrent workstreams across business and technology teams.
You'll work closely with internal stakeholders, technical teams, and third-party partners to deliver complex digital and data transformation projects that improve customer engagement and maximise the value of customer data
This is an excellent opportunity for someone with experience delivering Mar Tech, Customer Data Platform (CDP), and customer data migration program mes.
Key Responsibilities
- Lead the end-to-end delivery of multiple projects and workstreams simultaneously
- Manage cross-functional teams across technology, data, marketing, product, and business functions
- Deliver Customer Experience and Customer Data transformation initiatives on time and within budget
- Oversee project governance, RAID management, reporting, financial tracking, and stakeholder communications
- Coordinate dependencies across several parallel projects and programmes
- Work closely with technical teams to deliver customer data integrations and migrations
- Manage third-party suppliers and implementation partners, ensuring successful delivery against agreed milestones
- Facilitate workshops, planning sessions, steering committees, and executive updates
- Ensure risks, issues and dependencies are identified early and managed effectively
- Drive delivery through Agile and/or Waterfall methodologies where appropriate
- Essential Experience
- Proven experience as a Project Manager or Programme Manager delivering complex technology programmes.
- Strong experience manag ing multiple concurrent projects or workstr eams.
- Experience deliver ing Customer Experience
(CX) or Mar Tech programmes.
- Hands-on experience delivering projects involv ing Adobe Experience C loud and /or Bl aze.
- Experience working with Customer Data Platforms and customer data ecosystems.
- Experience w ith Hight ouch and /or Databr icks.
- Proven experience deliver ing customer data migra tion projects.
- Strong stakeholder management across both technical and non-technical audiences.
- Experience managing project governance, planning, budgets and reporting.
- Comfortable working in Agile environments.
Desirable Experience
Experience managing third-party vendors, implementation partners or system integrators.
Experience within hospitality, retail, travel, e Commerce or customer-centric organisations.
Knowledge of customer personalisation, CRM, marketing automation or loyalty platforms.
Relevant Project Management qualification (PRINCE2, PMP, MSP or Agile certifications).
What We're Looking
For You'll be an organised and proactive delivery professional who thrives in complex environments.
You can confidently manage multiple priorities, build strong relationships across business and technology teams, and keep programmes moving forward while maintaining a clear focus on customer outco mes. Strong communication skills, commercial awareness, and the ability to influence stakeholders at all levels are essential.
Project Manager employer: Addition+
Addition is an exceptional employer that fosters a dynamic work culture in the heart of London, where innovation meets collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive salaries and flexible working arrangements. Joining Addition means being part of a forward-thinking team dedicated to making a meaningful impact in the cyber security landscape.
