At a Glance
- Tasks: Lead and develop a tech-savvy team while enhancing service delivery and operational efficiency.
- Company: Fast-growing fintech with a dynamic and inclusive culture.
- Benefits: Flexible working, private health cover, bonuses, and family-friendly policies.
- Other info: Join a collaborative team with excellent growth opportunities and regular social activities.
- Why this job: Shape the future of technology operations and make a real impact in a thriving environment.
- Qualifications: Experience in IT Service Desk leadership and strong endpoint management skills.
The predicted salary is between 45000 - 55000 £ per year.
A fast-growing fintech is scaling its technology function and needs a hands-on leader to keep its people, platforms and processes running brilliantly.
This is a key role with real ownership across service delivery, endpoint management, automation and operational improvement.
- What You’ll Be Doing
- Lead, coach and develop the Technology Service Desk team, setting clear standards, objectives and service expectations.
- Take ownership of complex escalations, making sure issues are resolved quickly and with the colleague experience front of mind.
- Monitor operational performance through meaningful KPIs and KRIs, using insight to drive continuous improvement.
- Own the full lifecycle of Windows and mac OS devices, from configuration and deployment through to retirement.
- Manage and enhance MDM/UEM platforms, ensuring endpoints remain secure, compliant and consistently configured.
- Work closely with Security to strengthen endpoint controls, patching and vulnerability management.
- Own the technology side of Joiner, Mover and Leaver processes, ensuring access and equipment are provisioned and removed accurately and on time.
- Improve JML workflows to reduce manual administration and get new colleagues productive faster.
- Spot repetitive service desk activity and turn it into smarter, scalable solutions using scripts, workflows, self-service and automation.
- Champion a shift-left approach, giving colleagues the tools and knowledge to resolve straightforward issues safely themselves.
- Evaluate new ITSM and AI-enabled support technologies that can improve efficiency and service quality.
- Keep operational knowledge well documented, accessible and up to date.
- Build strong working relationships across the wider business, including Operations, Finance and Product.
- Manage technology suppliers and service providers, ensuring strong performance and value.
- Support technology risk, controls and audit activity within a regulated environment.
- Main Skills Needed
- Proven experience leading an IT Service Desk or Technology Operations function, ideally within financial services, fintech or another regulated environment.
- Strong hands-on experience managing Windows and mac OS endpoints through MDM/UEM platforms.
- Solid understanding of Joiner, Mover and Leaver processes, access management and associated controls.
- Practical experience with scripting, automation or workflow solutions that reduce service desk effort.
- Strong ITSM knowledge, ideally with experience using Jira Service Management or a similar platform.
- Good understanding of endpoint security, patching, vulnerability management and operational controls.
- Strong analytical and problem-solving skills, with the ability to balance business priorities, risk and service impact.
- Confident stakeholder and supplier management skills, with excellent written and verbal communication.
- Comfortable operating at both strategic and technical levels — able to set direction while getting hands-on when needed.
- A curious, adaptable mindset and the confidence to work in a rapidly scaling environment.
- ITIL v4 certification, financial services regulatory experience, AI-assisted support experience or relevant Microsoft certifications would be advantageous.
- What’s in It for You
- Flexible and hybrid working designed around how you work best.
- A genuinely fast-paced environment where you’ll have the opportunity to shape and scale technology operations.
- Full onboarding support and ongoing development opportunities.
- Discretionary bonus scheme and pension contributions.
- Private health cover and life assurance.
- Enhanced maternity and paternity leave and wider family-friendly policies.
- Regular social activities and a collaborative, inclusive working culture.
- The chance to make a tangible impact as the technology function continues to grow.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology Operations Lead in Milton Keynes employer: Addition+
Addition is an exceptional employer that fosters a dynamic work culture in the heart of London, where innovation meets collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive salaries and flexible working arrangements. Joining Addition means being part of a forward-thinking team dedicated to making a meaningful impact in the cyber security landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Lead in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Addition+ values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Addition+ might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Addition+!
✨Direct Apply to Addition+
Let's not forget to apply directly through the Addition+ website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Operations Lead in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Addition+.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Addition+. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Addition+
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
