At a Glance
- Tasks: Lead rapid resolution of major incidents and coordinate technical teams for swift outcomes.
- Company: Dynamic company in Hertfordshire with a focus on innovation and teamwork.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team and enjoy excellent career development opportunities.
- Why this job: Make a real impact by minimising business disruptions and improving processes.
- Qualifications: Experience in managing major incidents and strong problem-solving skills required.
The predicted salary is between 50000 - 65000 £ per year.
The Major Incident Manager leads the rapid resolution of major incidents and high-priority issues, minimising business impact. You’ll coordinate technical teams and cross-functional stakeholders to drive swift outcomes, keep senior leaders informed, and champion best practices in Incident and Problem Management. The role also provides leadership and on-call support to ensure continuous, effective response.
Location: Hertfordshire
Working set-up: Hybrid - 3 days on site with 1 week in every 3 on call
Key Responsibilities
- Lead and evolve Major Incident and Problem Management frameworks.
- Coordinate technical and business teams to resolve incidents and minimise impact.
- Manage communications with Technology teams, stakeholders, and leadership.
- Proactively identify risks and prevent issues before they affect the business.
- Analyse incidents, identify trends, and implement improvements to prevent recurrence.
- Collaborate with Change, Release, Regulatory, and supplier teams to support resolution and reporting.
- Align with Business Resilience processes for wider incident management.
Qualifications
- Proven experience managing major incidents and driving resolution.
- Strong understanding of IT infrastructure (hardware and software).
- Experience in root cause analysis and implementing remedial actions.
- Knowledge of Knowledge Management practices.
- Previous leadership or team management experience.
- Strong problem-solving skills with the ability to handle complex technical issues.
- Commercial awareness and ability to improve business processes and services.
- Leadership capability to guide teams through critical incidents.
- Experience managing small projects and controlling costs.
- Focus on continuous improvement and process optimisation.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Major Incident Manager employer: Addition+
As a Major Incident Manager in Hertfordshire, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our hybrid working model promotes a healthy work-life balance, while our commitment to diversity and inclusion ensures that every voice is valued. Join us to lead critical incident resolutions and make a meaningful impact within a collaborative team that champions best practices and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Major Incident Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to incident management. We suggest you come up with examples from your past experiences that showcase your problem-solving skills and leadership capabilities. Show them you’re the one they need!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they handle incidents can give you an edge. We want you to align your answers to reflect their approach, making you a perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Major Incident Manager position!
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing major incidents and driving resolutions. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've led teams through critical incidents and improved processes. Let us see your personality and passion for the role!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Talk about complex technical issues you've tackled and how you’ve implemented improvements to prevent recurrence. We love a good success story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Addition+
✨Know Your Incident Management Frameworks
Familiarise yourself with major incident and problem management frameworks. Be ready to discuss how you've led or evolved these processes in your previous roles, as this will show your understanding of the responsibilities expected in the position.
✨Showcase Your Technical Knowledge
Brush up on your IT infrastructure knowledge, including both hardware and software. Be prepared to explain how you've handled complex technical issues in the past, as this will demonstrate your capability to manage incidents effectively.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Think about examples where you’ve successfully managed communications with stakeholders and senior leaders during critical incidents.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified trends in incidents and implemented improvements to prevent recurrence. This shows that you not only react to incidents but also proactively work to enhance processes and minimise future risks.
