Program Manager in London

Program Manager (MarTech)

We're partnering with a well-established consumer business that's investing heavily in its digital and customer experience capabilities. This is an opportunity to lead high-impact transformation projects, bringing together technology, marketing, data, and commercial teams to deliver meaningful change.

Role Overview

• Location: London – Hybrid (3 days per week on-site)
• Package: £Competitive per day (Inside IR35)
• Industry: Consumer / Digital Transformation

What You'll Be Doing

• Lead the delivery of strategic MarTech and customer experience transformation projects from initiation through to completion.
• Manage the implementation and migration of customer platforms, ensuring successful delivery across multiple workstreams.
• Develop and maintain project plans, delivery roadmaps, RAID logs, governance documentation, and reporting.
• Coordinate internal teams alongside external suppliers and delivery partners to keep projects on track.
• Oversee budgets, timelines, risks, dependencies, and stakeholder expectations throughout the project lifecycle.
• Facilitate governance meetings, steering groups, and regular updates for senior stakeholders.
• Work closely with Product, Marketing, Data, Digital, Engineering, Architecture, Commercial, and PMO teams.
• Support business readiness, change management, testing, deployment, and successful platform adoption.
• Identify potential risks early, remove delivery blockers, and drive continuous improvement across project delivery.

Main Skills Needed

• Proven experience delivering MarTech, CRM, Digital, or Customer Experience transformation programmes.
• lead multiple concurrent workstreams, manage significant cross-functional dependencies, and operate effectively across a large stakeholder landscape.
• Seasoned Senior Programme Manager with proven experience delivering large-scale transformation programmes.
• Strategic leadership with a multi-workstream delivery.
• Strong background managing technology implementations, platform migrations, or customer data initiatives.
• Experience working with customer data platforms (CDPs), CRM, or marketing technology solutions.
• Exposure to commercial technology such as pricing, revenue management, or optimisation platforms.
• Excellent stakeholder management skills with the confidence to engage senior business leaders.
• Strong knowledge of Agile, Waterfall, or hybrid delivery methodologies.
• Skilled in project governance, planning, reporting, and risk management.
• Experience managing multiple suppliers and cross-functional delivery teams.
• Excellent communication, organisation, and problem-solving skills.
• Experience with platforms such as Adobe Experience Cloud, Salesforce Marketing Cloud, Tealium, Bloomreach, Braze, or similar would be beneficial.
• Professional certifications such as PRINCE2, AgilePM, MSP, or PMP are advantageous.

What's in It for You

• Join a major customer transformation programme with genuine business impact.
• Work on high-profile digital initiatives that enhance customer experience and commercial performance.
• Collaborate with experienced technology and business teams in a fast-paced environment.
• Enjoy a hybrid working model with a central London office.
• Competitive day rate and the opportunity to make an immediate impact on strategic projects.

Ready for something better? You know what to do.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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