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- Tasks: Lead a team to enhance customer journeys and drive business analysis in telecommunications.
- Company: Join a leading company in the consumer telecommunications sector.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a high-performing team focused on operational excellence.
- Why this job: Shape customer experiences and make a significant impact in a dynamic industry.
- Qualifications: Strong leadership skills with expertise in business analysis and service design.
The predicted salary is between 80000 - 100000 £ per year.
Addition is seeking a Senior Leader in Greater London to oversee a key function within the consumer telecommunications sector. In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact.
Responsibilities include:
- Shaping service design practices
- Managing senior stakeholders
- Delivering on customer experiences
Ideal candidates will possess strong leadership skills and a deep understanding of both business analysis and service design.
Head of Customer Journeys & Business Analysis in London employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Journeys & Business Analysis in London
✨Tip Number 1
Network like a pro! Reach out to folks in the telecommunications sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. We want you to showcase your leadership experience and how you've driven operational excellence in past roles. Make sure to highlight specific examples that demonstrate your impact!
✨Tip Number 3
Don’t forget to research the company culture! Understanding Addition's values and mission will help you tailor your conversations and show that you’re genuinely interested in being part of their team. We love candidates who align with our vision!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive insights and tips available there that can give you an edge in the hiring process.
We think you need these skills to ace Head of Customer Journeys & Business Analysis in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Journeys & Business Analysis role. Highlight your leadership experience and any relevant projects that showcase your understanding of business analysis and service design.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hybrid role. Share specific examples of how you've driven operational excellence and improved customer experiences in your previous roles.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, mention how you've successfully managed teams and influenced senior stakeholders. This will help us understand how you can lead our high-performing team of Business Analysts and Service Designers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Addition+
✨Know Your Stuff
Make sure you have a solid understanding of both business analysis and service design. Brush up on the latest trends in consumer telecommunications, as well as any relevant methodologies. This will help you speak confidently about how you can drive operational excellence.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed teams or influenced senior stakeholders. Be ready to discuss your approach to fostering a high-performing team and how you handle challenges.
✨Understand the Customer Journey
Familiarise yourself with the customer journey in the telecommunications sector. Be prepared to discuss how you would shape service design practices to enhance customer experiences. This shows that you’re not just focused on the numbers but also on delivering value to customers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could be about the company's current challenges in customer journeys or how they measure success in service design. It demonstrates your genuine interest in the role and helps you assess if it’s the right fit for you.