At a Glance
- Tasks: Be the go-to person for customers needing product support via phone and email.
- Company: Join a fast-growing SaaS business focused on cyber security awareness.
- Benefits: Enjoy 25 days annual leave, competitive salary, and personal development budget.
- Other info: Flexible hybrid working, structured training, and diverse career development options.
- Why this job: Make a real impact by enhancing customer experience in a tech-driven environment.
- Qualifications: 1 year of experience in product or technical support; strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base.
A note to applicants, they are also open to considering this role on a part time basis so if you are considering this, please feel free to apply and message Hannah Clarke directly informing of the interest in this role on a part time basis.
Leeds/Hybrid. 2–3 days per week in the office.
Package: £26,000–£28,000 depending on experience
Act as the first point of contact for customers needing product support across phone and email.
- Help create and maintain useful product documentation, making it easier for customers to find answers and self-serve.
- At least 1 year of experience within product support, technical support or a customer service environment.
- Confident written and verbal communication skills, including a professional and personable telephone manner.
- A genuine interest in technology and the motivation to develop within a growing technical support function.
- Experience supporting SaaS products or working within a scale-up environment would be beneficial.
- Exposure to SQL and support desk platforms would be advantageous such as Fresh Desk or Jira.
25 days’ annual leave + bank holiday + a day off for your birthday.
Competitive salary with regular pay reviews.
Flexible hybrid working with a central Leeds office.
Personal development budget for relevant courses, professional certifications and conferences.
Pension scheme.
Over 4 different options for career development avenues.
Regular social events throughout the year.
Structured training, mentoring and opportunities to learn from experienced technical and customer teams.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Product Support Analyst I in Leeds employer: Addition+
Addition is an exceptional employer that fosters a dynamic work culture in the heart of London, where innovation meets collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive salaries and flexible working arrangements. Joining Addition means being part of a forward-thinking team dedicated to making a meaningful impact in the cyber security landscape.
