IT Support Engineer

IT Support Engineer – Jersey

This global business advisory firm supports companies, investors, and high-net-worth families worldwide. They’re growing their on-the-ground IT capability in Jersey — and this role is key to keeping things running smoothly for local users and linking up with their global IT team.

Role Overview:

• Location: Jersey (Site based, Monday-Friday)
• Package: £30,000- £50,000 per annum Company Discretionary Bonus Benefits
• Industry: IT Services

What You’ll Be Doing:

• Deliver hands-on first and second-line IT support to colleagues in Jersey, by phone, email, and in person.
• Troubleshoot hardware, software, network, and end-user issues — escalating where needed.
• Work closely with the global Service Delivery team on escalations and complex technical problems.
• Maintain and manage IT equipment, servers, networking kit, and office systems.
• Support system security, including backups, monitoring, and following security protocols.
• Keep the local asset register accurate and up to date.
• Monitor and respond to system alerts and support tickets within agreed SLAs.
• Contribute to ITSM processes (incident, service, problem, change) and support ISO 27001 and ITIL alignment.

Main Skills Needed:

• At least 3 years’ experience in a desk-side support or service desk role.
• Strong customer service and communication skills, with excellent English.
• Experience with IT Service Desk tools — ideally ManageEngine ServiceDesk Plus.
• Hands-on experience with Citrix (or similar VDI platforms), Active Directory, and printer support.
• Good understanding of Microsoft 365, Azure, MDM platforms (like Intune), and backup solutions (Commvault preferred).
• Knowledge of security best practices and remote support tools.
• Familiarity with ITIL processes and enterprise environments (finance/banking experience a plus).
• Ability to prioritise under pressure and manage time effectively.

What’s in It for You:

• Join a collaborative global IT team in a professional, people-focused business.
• Exposure to enterprise technology and cross-border IT projects.
• Opportunity to grow your ITSM knowledge and contribute to high-standard service delivery.
• A varied support role combining local desk-side and global service work.
• Competitive package with the backing of a well-established organisation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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