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For Companies At a Glance
- Tasks: Lead a dynamic client service team and ensure top-notch client onboarding.
- Company: Join a leading IT firm specializing in advanced wireless connectivity solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, and career development opportunities.
- Why this job: Be part of a high-performing team and enhance your leadership skills in a thriving industry.
- Qualifications: 3+ years in Client Services with strong leadership and relationship-building skills required.
- Other info: Work in Farnborough, with 3 days on-site during probation; diversity is valued here.
The predicted salary is between 40000 - 72000 £ per year.
We are currently working on behalf of our trusted client who are looking for a Head of Client Services. This is your chance to joinan IT leader specialising in providing advanced wireless connectivity solutions, including in-building mobile coverage and IoT solutions.
What You Can Expect
- Location – Farnborough, 3 days per week in site (during probation period)
- Salary – £50,000 – £90,000 per annum & bonus scheme
- Work type – Permanent
Main Responsibilities as a Head of Client Services
- Lead a high-performing client service team through comprehensive training and mentorship.
- Define and implement clear, measurable performance goals and metrics to drive team performance.
- Ensure a seamless and successful client onboarding experience that exceeds expectations.
- Collaborate effectively with cross-functional teams to ensure a cohesive and seamless client experience.
- Conduct regular performance reviews to assess team performance, identify areas for improvement and ensure the team is operating at peak capacity.
- Proactively identify and address client needs and concerns by working closely with the team and highlighting potential upselling opportunities.
- Develop and implement effective client retention programs to cultivate long-term client relationships and foster loyalty.
- Represent the business at industry events and conferences to enhance brand visibility.
Qualifications, Skills & Experience
- Demonstrated success in Client Services with a minimum of 3 years of strong and relatable experience.
- Proven ability to coach, lead and develop high-performing client service teams.
- Exceptional relationship-building and interpersonal skills are essential.
- Experience in the wireless connectivity, telecommunications or managed services industry is highly preferred.
- Experience managing construction clients would be advantageous.
What’s In It For You?
- Amazing company to work for!
- Career development
- Leading organisation.
- Uncapped earning potential.
- Opportunity to be coached by a highly awarded leader in the connectivity space.
For further information on this Head of Client Services apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.
Head of Client Services employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Familiarize yourself with the latest trends in wireless connectivity and IoT solutions. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the telecommunications and managed services sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in leading client service teams. Be ready to share specific examples of how you've successfully coached team members and improved client satisfaction in previous roles.
✨Tip Number 4
Research the company’s current client retention strategies and think of innovative ideas you could bring to the table. Demonstrating your proactive approach to client relationships can set you apart from other candidates.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client services, particularly any leadership roles. Emphasize your ability to coach and develop teams, as well as your success in building client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client services and your understanding of the wireless connectivity industry. Mention specific achievements that demonstrate your capability to lead high-performing teams and enhance client experiences.
Showcase Relevant Experience: When detailing your work history, focus on your experience in managing client services, especially in telecommunications or related fields. Highlight any experience with construction clients if applicable, as this is seen as advantageous.
Prepare for Interviews: Be ready to discuss your approach to team performance metrics and client retention strategies. Prepare examples of how you've successfully onboarded clients and addressed their needs in previous roles.
How to prepare for a job interview at Addition+
✨Showcase Your Leadership Skills
As a Head of Client Services, your ability to lead and mentor a team is crucial. Be prepared to discuss specific examples of how you've successfully coached teams in the past and the impact it had on performance.
✨Understand Client Onboarding Processes
Demonstrate your knowledge of effective client onboarding strategies. Share experiences where you ensured a seamless onboarding experience that exceeded client expectations, highlighting any metrics or feedback received.
✨Highlight Cross-Functional Collaboration
Since collaboration with cross-functional teams is key, be ready to provide examples of how you've worked with other departments to enhance the client experience. This shows your ability to foster teamwork and communication.
✨Prepare for Industry-Specific Questions
Given the focus on wireless connectivity and telecommunications, brush up on industry trends and challenges. Be prepared to discuss how your experience aligns with these areas and how you can contribute to the company's goals.
