At a Glance
- Tasks: Provide 1st and 2nd line support in secure environments, ensuring smooth operations.
- Company: Join a specialist tech firm focused on Defence and National Security.
- Benefits: Competitive pay, collaborative culture, and exposure to cutting-edge technology.
- Other info: Must hold DV Clearance; opportunities for growth and innovation await!
- Why this job: Make a real impact while working with skilled professionals in a dynamic environment.
- Qualifications: Experience with Windows, Microsoft 365, and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
DV Cleared Support Engineer (Contract or Perm)
Join a specialist technology business delivering secure digital solutions that support critical Defence and National Security operations.
As a Support Engineer, you'll play a key role in keeping secure environments running smoothly while helping teams deliver technology where reliability and security are essential.
Role Overview
Location
Farnborough (5 days per week onsite)
Package
Competitive day rate (Contract) or Competitive Perm
Industry
- Defence & National Security Technology
- Clearance: DV Clearance
- What You'll Be Doing
- Deliver 1st and 2nd line technical support across secure environments, escalating more complex issues where required.
- Manage and respond to support tickets, keeping users informed throughout the resolution process.
- Provide remote and desk-side support to end users across a range of technologies.
- Monitor systems, respond to alerts and triage incidents efficiently.
- Communicate planned maintenance and service updates to the wider user community.
- Maintain accurate documentation within the ticketing system and contribute to the internal knowledge base.
- Support device provisioning, user onboarding and endpoint management activities.
- Work closely with engineers, architects and delivery teams to ensure reliable service across secure platforms.
- Occasionally travel to remote sites to provide onsite support when required.
- Main Skills Needed
- Experience supporting Windows 10/11 environments.
- Administration of Microsoft 365, Azure, Entra ID and Active Directory.
- Endpoint management and end-user device provisioning.
- Knowledge of Power Shell, including running scripts.
- Understanding of core security principles such as Multi-Factor Authentication and Conditional Access.
- Experience using IT service management tools such as Atlassian or similar platforms.
- Exposure to Linux environments including Ubuntu or Cent OS.
- Strong troubleshooting skills with a proactive, customer-focused approach.
- Windows Server administration.
- Group Policy creation and troubleshooting.
- Experience writing Power Shell scripts.
- What's in It for You
- Opportunity to support technology that has genuine operational impact.
- Work alongside highly skilled technical specialists in a collaborative environment.
- Be part of a business investing in innovation, secure technologies and continued growth.
- Exposure to complex, mission-critical environments using modern cloud and infrastructure technologies.
- A culture that values collaboration, continuous improvement and technical excellence.
Please note
Due to the secure nature of this role, candidates must already hold the highest level of UK Security Clearance.
Call to Action
Curious? Apply now — or grab five minutes with us to hear more.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Support Engineer in Farnborough employer: Addition+
Addition is an exceptional employer that fosters a dynamic work culture in the heart of London, where innovation meets collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive salaries and flexible working arrangements. Joining Addition means being part of a forward-thinking team dedicated to making a meaningful impact in the cyber security landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Farnborough
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Addition+, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Addition+
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Addition+. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Support Engineer in Farnborough
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Addition+ insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Addition+ that you’re committed to staying ahead in the game.
How to prepare for a job interview at Addition+
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Addition+ to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Addition+.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
