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For Companies At a Glance
- Tasks: Provide technical support and enhance customer care platforms.
- Company: Join a tech-forward company transforming customer experiences across the UK.
- Benefits: Enjoy ongoing learning, growth opportunities, and a supportive culture.
- Why this job: Make a meaningful impact while working with cutting-edge technologies in an inclusive environment.
- Qualifications: Experience in AWS, Azure, telephony tech, and strong SQL skills required.
- Other info: We value diversity and are an equal opportunity employer.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Customer & Retailer Care Engineer
Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK.
What You’ll Be Doing:
- Provide second-line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues.
- Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText.
- Contribute to the development and testing of new features, supporting smooth deployment into production.
- Monitor KPIs, analyse trends, and take proactive steps to improve system performance.
- Ensure compliance with data protection, privacy regulations, and security standards.
- Collaborate with product owners to influence roadmaps and future developments.
- Support service delivery by managing incidents and problems to minimise business impact.
Main Skills Needed:
- Experience in AWS and Azure environments.
- Strong knowledge of telephony and call centre technologies, ideally Amazon Connect.
- Hands-on experience with ServiceNow CSM and OpenText.
- DBA-level SQL skills across SQLServer, Postgres and MySQL.
- Familiarity with GDPR and data protection in relation to personal data.
- ITIL v3 background in incident and problem management.
- Technical grounding in software development and web technologies.
- Excellent problem-solving, communication and stakeholder management skills.
What’s in It for You:
- Work on a high-profile transformation project with a meaningful social impact.
- Be part of a business that values inclusivity, collaboration and innovation.
- Opportunities for ongoing learning, growth, and exposure to cutting-edge technologies.
- A supportive culture that recognises integrity, initiative and teamwork.
Think it could be a fit? We’d love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Customer & Retailer Care Engineer employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Retailer Care Engineer
✨Tip Number 1
Familiarise yourself with AWS Connect and ServiceNow, as these are key platforms for the role. Consider exploring online tutorials or forums to deepen your understanding of their functionalities and best practices.
✨Tip Number 2
Brush up on your SQL skills, especially with SQLServer, Postgres, and MySQL. Being able to demonstrate your DBA-level knowledge during discussions can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully managed incidents or improved system performance. This will highlight your practical skills in line with the job requirements.
✨Tip Number 4
Engage with the company’s values and mission. Research their recent projects or initiatives related to social impact, and be ready to discuss how your personal values align with theirs during the interview.
We think you need these skills to ace Customer & Retailer Care Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AWS, Azure, and telephony technologies. Emphasise any hands-on experience with ServiceNow and OpenText, as well as your SQL skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's mission. Mention specific projects or experiences that demonstrate your problem-solving skills and technical expertise.
Showcase Your Technical Skills: When detailing your experience, focus on your familiarity with GDPR, data protection, and ITIL v3. Provide examples of how you've managed incidents and improved system performance in previous roles.
Highlight Collaboration Experience: Since the role involves working with internal teams and external partners, include examples of successful collaborations in your application. This will show your ability to work effectively in a team-oriented environment.
How to prepare for a job interview at Addition
✨Showcase Your Technical Skills
Make sure to highlight your experience with AWS, Azure, and telephony technologies like Amazon Connect. Be prepared to discuss specific projects where you've used these skills, as this will demonstrate your hands-on experience.
✨Understand the Company’s Mission
Research the company’s commitment to social impact and inclusivity. During the interview, express how your values align with theirs and how you can contribute to their mission of enhancing customer and retailer experiences.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or incidents. Prepare examples from your past experience that showcase your problem-solving abilities and your approach to incident management.
✨Familiarise Yourself with Compliance Standards
Since the role involves data protection and compliance, brush up on GDPR and relevant security standards. Being able to discuss these topics confidently will show that you understand the importance of compliance in the tech industry.
