At a Glance
- Tasks: Lead a customer-facing team and enhance service standards across a growing property portfolio.
- Company: Innovative property organisation focused on exceptional customer experiences.
- Benefits: Competitive salary, performance bonus, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team development.
- Why this job: Make a real impact on residents' experiences while developing your leadership skills.
- Qualifications: Experience in customer management and strong people leadership abilities.
The predicted salary is between 50000 - 55000 £ per year.
Customer Manager Permanent | £50,000–£55,000 + Performance Bonus of up to £10,000 Location: South London | Office-Based We’re partnering with an innovative and growing property organisation to appoint an experienced Customer Manager to lead its customer-facing team and drive service standards across an expanding residential portfolio.
This is an excellent opportunity for a commercially aware people manager to take ownership of the complete customer journey, from initial enquiry and onboarding through to ongoing resident support and move-out.
You’ll combine hands-on operational leadership with team development, performance management and continuous improvement, helping to maintain strong occupancy levels while delivering an exceptional experience for residents.
The Opportunity As Customer Manager, you’ll oversee the day-to-day operations of the Customer Team and ensure consistent service delivery across the property portfolio.
You’ll lead and develop Property Managers and Customer Support colleagues, establish clear performance expectations and create an accountable, high-performing team culture.
Working closely with the Head of Property and wider senior leadership team, you’ll monitor occupancy, customer satisfaction and operational performance, identifying practical opportunities to improve processes and strengthen the overal...
Customer Experience Manager employer: Addition+
Addition is an exceptional employer that fosters a dynamic work culture in the heart of London, where innovation meets collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive salaries and flexible working arrangements. Joining Addition means being part of a forward-thinking team dedicated to making a meaningful impact in the cyber security landscape.
