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- Tasks: Manage CRM workflows and enhance customer experience through targeted campaigns.
- Company: Join a leading global hospitality group with top hotel and restaurant chains.
- Benefits: Flexible work location, competitive pay, and potential for contract extension.
- Why this job: Gain hands-on experience in a dynamic environment while making a real impact.
- Qualifications: 1-2 years in marketing, strong CRM skills, and experience with Adobe Campaign Classic.
- Other info: Immediate start available; we value diversity and inclusivity in our hiring.
The predicted salary is between 30000 - 50000 £ per year.
We're currently hiring for a CRM Executive to join a global hospitality group consisting of the largest hotel and restaurant chains in the UK and Germany.
What You’ll Bring To The Table
- Owning CRM workflows and deployment of multi-channel CRM activity across service, transactional and automation activities.
- Support CRM initiatives and business requirements, including briefing and activity design processes.
- Create highly targeted workflows using segmentations and data to enhance customer experience.
- Ensure efficient delivery of CRM activities, utilising existing and new system capabilities.
- Create and maintain triggered transactional communities.
- Manage CRM inbox and resolve customer email delivery issues.
Skills & Experience We’re Looking For
- Experience using Adobe Campaign Classic.
- Experience in personalised campaign creation and analysis.
- Experience in campaign proposition briefing and development.
- 1-2 years of experience in a marketing or customer-focused environment.
- Strong CRM experience.
What’s In It For You?
- Location: Dunstable (2 – 3 days per week)
- Work type: Contract (3 – 6 months)
- Salary: £150 - £250 per day Inside IR35
- Immediate start and opportunity for contract extension.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.
CRM Executive employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Familiarise yourself with Adobe Campaign Classic, as it's a key requirement for the CRM Executive role. Consider taking an online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with professionals in the hospitality and CRM sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of your experience in personalised campaign creation and analysis. Think about how you can showcase your ability to enhance customer experiences through targeted workflows.
✨Tip Number 4
Stay updated on the latest trends in CRM and marketing automation. Being knowledgeable about current best practices will not only help you in interviews but also show that you're proactive and passionate about the field.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly Adobe Campaign Classic. Emphasise any relevant roles where you've managed multi-channel campaigns or customer-focused initiatives.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about CRM and how your skills align with the job requirements. Mention specific examples of successful campaigns you've worked on and how they improved customer engagement.
Showcase Your Analytical Skills: Since the role involves campaign analysis, include any experience you have with data segmentation and performance metrics. Highlight how you've used data to enhance customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a CRM role.
How to prepare for a job interview at Addition+
✨Know Your CRM Tools
Familiarise yourself with Adobe Campaign Classic, as it's a key requirement for the role. Be prepared to discuss your experience with this tool and how you've used it to create personalised campaigns.
✨Showcase Your Analytical Skills
Highlight your ability to analyse campaign performance and customer data. Prepare examples of how you've used data to enhance customer experiences and improve campaign outcomes.
✨Understand Multi-Channel Strategies
Demonstrate your knowledge of multi-channel CRM activities. Be ready to discuss how you've successfully deployed campaigns across different channels and the impact it had on customer engagement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding managing CRM inboxes and resolving email delivery issues. Think of specific scenarios where you successfully handled similar challenges.
