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For Companies At a Glance
- Tasks: Lead a dynamic team in a vibrant contact centre environment.
- Company: Join a leading entertainment brand known for its innovation and fun culture.
- Benefits: Enjoy hybrid work, 25 days annual leave, and competitive salary.
- Why this job: Make a real impact by developing talent and enhancing team performance.
- Qualifications: Experience in managing customer service teams and proficiency in CRM tools required.
- Other info: This is a fixed-term contract with opportunities for growth.
The predicted salary is between 31000 - 36000 £ per year.
We're currently hiring for a Contact Centre Team Leader to join a leading entertainment company! This is an amazing opportunity to join a large well-known brand.
What You’ll Bring To The Table
- Owning CRM workflows and deployment of multi-channel CRM activity across service.
- Lead performance management for each team member by creating tailored Personal Development Plans, identifying suitable coaching, learning, and training opportunities that align with individual learning preferences.
- Address and manage underperformance promptly and consistently.
- Oversee and enhance the effectiveness of operational procedures and day-to-day practices to improve overall team efficiency.
- Complete all personnel-related responsibilities in line with company guidelines.
- Track teams work in real time.
Skills & Experience We’re Looking For
- Previous experience managing an inbound contact centre/customer service team is a must.
- Proficient in utilising Microsoft Office tools and software.
- Familiar with customer relationship management (CRM) platforms.
- Skilled in interpreting and leveraging data insights to enhance the growth and effectiveness of contact centre team members.
What’s In It For You?
- Location: Borehamwood (3 days in the office per week)
- Work type: Fixed Term Contract (12 months)
- Salary: £37,000 - £38,000
- Hybrid (3 days in the office per week), 25 days of annual leave, and more.
For further information on this Contact Centre Team Leader role apply below.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.
Contact Centre Team Leader employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in a contact centre environment. Highlight your experience in performance management and how you've tailored development plans for team members to improve their skills.
✨Tip Number 3
Brush up on your data interpretation skills. Be ready to discuss how you've used data insights in the past to enhance team performance and operational efficiency, as this is a key aspect of the role.
✨Tip Number 4
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for the team.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience managing an inbound contact centre or customer service team. Use specific examples that demonstrate your leadership skills and familiarity with CRM platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills in performance management and operational procedures align with the job requirements. Be sure to include your approach to coaching and developing team members.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office tools and your ability to interpret data insights. Provide examples of how you've used these skills to enhance team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Addition+
✨Showcase Your Leadership Skills
As a Contact Centre Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and personal development plans.
✨Familiarise Yourself with CRM Tools
Since the role involves owning CRM workflows, make sure you are well-versed in the CRM platforms used by the company. Be ready to discuss your experience with these tools and how you've leveraged data insights to improve team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding underperformance management. Think of specific scenarios where you addressed issues effectively and be prepared to explain your approach.
✨Highlight Your Data Interpretation Skills
The ability to interpret and leverage data is key for this role. Be prepared to discuss how you've used data insights in previous positions to enhance team effectiveness and drive results.
