At a Glance
- Tasks: Provide 3rd line support and manage technical incidents in a secure environment.
- Company: Fast-growing tech business focused on Defence and National Security.
- Benefits: Competitive day-rate, collaborative culture, and long-term career development.
- Other info: Join a diverse team committed to innovation and continuous improvement.
- Why this job: Work on critical national operations and gain exposure to high-impact projects.
- Qualifications: Experience with Microsoft Active Directory, Azure, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Join a fast-growing technology business delivering secure digital solutions into highly sensitive environments across Defence and National Security. This is a hands-on support role where your technical expertise will directly contribute to keeping critical systems running smoothly and securely.
Role Overview:
- Location: Bristol (Onsite)
- Package: Competitive Day-Rate (inside IR35)
- Industry: Defence Technology / National Security
What You’ll Be Doing:
- Providing 3rd line support across infrastructure, services, and user environments
- Managing and resolving technical incidents, escalations, and monitoring alerts
- Supporting patching, upgrades, and software installations across secure systems
- Delivering desk-side and remote support to end users
- Maintaining accurate ticket updates, incident records, and technical documentation
- Supporting major incident processes and coordinating escalations where needed
- Communicating outages, maintenance activity, and service updates to users
- Assisting with endpoint provisioning, onboarding, and device management
- Working closely with engineers and technical teams to improve support processes and service reliability
Main Skills Needed:
- Strong experience with Microsoft Active Directory, Azure/Entra, and Microsoft 365 administration
- Knowledge of SharePoint and endpoint management tools including Intune
- Experience supporting web-based applications and user environments
- Understanding of incident, problem, and change management processes
- PowerShell scripting experience
- End-user device provisioning and onboarding experience
- Good understanding of security best practices including MFA and Conditional Access
- Familiarity with ITSM platforms such as Atlassian tools or similar
- Strong troubleshooting skills with a proactive, solutions-focused mindset
What’s in It for You:
- The chance to work on technology supporting critical national operations
- A collaborative, technically strong environment with real autonomy
- Exposure to complex, secure, and high-impact projects
- Opportunity to work alongside experts from technology and operational backgrounds
- A business investing heavily in innovation, growth, and modern technologies
- Long-term career development within a rapidly expanding organisation
- A culture built around collaboration, inclusivity, quality, and continuous improvement
Call to Action:
Fancy a proper challenge? You might have just found it.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
3rd Line Support Engineer - Windows in Bristol employer: Addition+
Join a dynamic and innovative technology firm in Bristol, where your role as a 3rd Line Support Engineer will not only challenge you but also allow you to contribute to critical national security operations. With a strong emphasis on collaboration and inclusivity, the company offers a supportive work culture, competitive day rates, and ample opportunities for long-term career development in a rapidly expanding environment focused on cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer - Windows in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in Defence Technology. Be ready to discuss how your skills with Microsoft Active Directory and troubleshooting can make a difference.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical incidents or improved support processes. This will demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace 3rd Line Support Engineer - Windows in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Active Directory, Azure/Entra, and Microsoft 365. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 3rd Line Support Engineer role. Share specific examples of how you've tackled technical incidents or improved support processes in the past.
Show Off Your Troubleshooting Skills:We love a proactive, solutions-focused mindset! In your application, mention any challenging technical issues you've resolved and how you approached them. This will help us see your problem-solving abilities in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Addition+
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Active Directory, Azure/Entra, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed technical incidents or escalations in the past. Think about specific situations where you resolved issues quickly and effectively. This will demonstrate your proactive, solutions-focused mindset, which is crucial for a 3rd Line Support Engineer.
✨Communicate Clearly and Confidently
Since you'll be delivering support to end users, practice explaining complex technical concepts in simple terms. During the interview, focus on your communication skills, especially when discussing outages or maintenance activities. Clear communication is key in this role!
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM platforms like Atlassian tools, make sure to highlight that. If not, do a bit of research on them before the interview. Understanding incident, problem, and change management processes will give you an edge and show that you're serious about the role.
