At a Glance
- Tasks: Provide 3rd line support and manage technical incidents in a fast-paced environment.
- Company: Join a fast-growing tech business focused on Defence and National Security.
- Benefits: Competitive day-rate, career development, and exposure to high-impact projects.
- Other info: Collaborative culture with a focus on inclusivity and continuous improvement.
- Why this job: Make a difference by supporting critical national operations with cutting-edge technology.
- Qualifications: Experience with Microsoft tools, strong troubleshooting skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 € per year.
Join a fast-growing technology business delivering secure digital solutions into highly sensitive environments across Defence and National Security. This is a hands-on support role where your technical expertise will directly contribute to keeping critical systems running smoothly and securely.
Role Overview:
- Location: Bristol (Onsite)
- Package: Competitive Day-Rate (inside IR35)
- Industry: Defence Technology / National Security
What You’ll Be Doing:
- Providing 3rd line support across infrastructure, services, and user environments
- Managing and resolving technical incidents, escalations, and monitoring alerts
- Supporting patching, upgrades, and software installations across secure systems
- Delivering desk-side and remote support to end users
- Maintaining accurate ticket updates, incident records, and technical documentation
- Supporting major incident processes and coordinating escalations where needed
- Communicating outages, maintenance activity, and service updates to users
- Assisting with endpoint provisioning, onboarding, and device management
- Working closely with engineers and technical teams to improve support processes and service reliability
Main Skills Needed:
- Strong experience with Microsoft Active Directory, Azure/Entra, and Microsoft 365 administration
- Knowledge of SharePoint and endpoint management tools including Intune
- Experience supporting web-based applications and user environments
- Understanding of incident, problem, and change management processes
- PowerShell scripting experience
- End-user device provisioning and onboarding experience
- Good understanding of security best practices including MFA and Conditional Access
- Familiarity with ITSM platforms such as Atlassian tools or similar
- Strong troubleshooting skills with a proactive, solutions-focused mindset
What’s in It for You:
- The chance to work on technology supporting critical national operations
- A collaborative, technically strong environment with real autonomy
- Exposure to complex, secure, and high-impact projects
- Opportunity to work alongside experts from technology and operational backgrounds
- A business investing heavily in innovation, growth, and modern technologies
- Long-term career development within a rapidly expanding organisation
- A culture built around collaboration, inclusivity, quality, and continuous improvement
Call to Action:
Fancy a proper challenge? You might have just found it.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
3rd Line Support Engineer in Bristol employer: Addition+
Join a dynamic and innovative technology firm in Bristol, where your role as a 3rd Line Support Engineer will be pivotal in maintaining secure digital solutions for Defence and National Security. With a strong emphasis on collaboration and continuous improvement, you'll benefit from exposure to high-impact projects, long-term career development opportunities, and a supportive work culture that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those in defence and national security. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Get your hands dirty with practical skills! Brush up on your Microsoft Active Directory and PowerShell scripting. The more you can demonstrate your technical prowess, the better your chances of impressing potential employers.
✨Tip Number 3
Prepare for the interview by simulating real-life scenarios! Think about how you’d handle specific incidents or escalations. Practising your responses will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Microsoft Active Directory, Azure/Entra, and any relevant troubleshooting skills. We want to see how your background fits with what we’re looking for!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them in real situations. Whether it’s managing incidents or supporting upgrades, give us examples that demonstrate your expertise and proactive mindset.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Don’t miss out on this opportunity!
How to prepare for a job interview at Addition+
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Active Directory, Azure/Entra, and Microsoft 365. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical incidents or escalations in the past. Highlight your proactive approach and solutions-focused mindset. This is crucial for a 3rd Line Support Engineer role, so be ready to impress with your problem-solving stories!
✨Understand the Bigger Picture
Familiarise yourself with incident, problem, and change management processes. Being able to articulate how these processes fit into the overall support strategy will demonstrate your understanding of the role's impact on the organisation's operations.
✨Communicate Clearly and Confidently
Since you'll be delivering support to end users and communicating outages or maintenance activities, practice clear and concise communication. Think about how you would explain complex technical issues to someone without a tech background. This will show your ability to bridge the gap between technical and non-technical stakeholders.
