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For Companies At a Glance
- Tasks: Provide high-level IT support and solve complex technical issues for customers.
- Company: Join a forward-thinking company delivering enterprise-grade software and cloud services.
- Benefits: Enjoy hybrid work flexibility, health benefits, and continuous learning opportunities.
- Why this job: Make a real impact by supporting users and mentoring junior team members.
- Qualifications: Experience in IT support, Azure, networking, and strong problem-solving skills required.
- Other info: Collaborative culture with clear paths for career progression and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This business delivers enterprise-grade software and cloud services that keep customers operational, secure, and future‑ready. They’re now strengthening their hosting and support capability with a senior IT support professional who enjoys solving complex problems and supporting others to do their best work.
Role Overview
Location: Bracknell/Hybrid (3 days in the office, 2 days working from home)
What You’ll Be Doing
- Providing high‑level technical support to hosted customers, handling complex issues from diagnosis through to resolution
- Deploying, maintaining, upgrading, and troubleshooting virtual and cloud‑based servers and environments
- Supporting both on‑site and remote users with a calm, professional approach
- Installing, configuring, and maintaining systems, tools, and software across hosted platforms
- Working across teams and technologies to keep services running smoothly
- Logging, tracking, and managing incidents and requests through a ticketing system
- Mentoring junior team members and sharing technical knowledge
- Contributing to the improvement, documentation, and rollout of IT processes
Main Skills Needed
- Strong experience in IT support within hosted or cloud environments
- Azure and networking experience (essential)
- Solid knowledge of Windows and macOS operating systems
- Experience supporting non‑technical end users remotely
- Confident troubleshooting and problem‑solving ability
- Clear written and verbal communication skills
- Comfortable working as part of a collaborative IT team
- Ability to document work, incidents, and processes effectively
What’s in It for You
- A permanent, full‑time role with genuine hybrid flexibility
- A collaborative, people‑focused culture with a strong emphasis on learning
- Access to training, mentoring, and continuous development support
- Clear opportunities for internal progression and career mobility
- Comprehensive health and wellness benefits
- A workplace that values inclusion, balance, and long‑term success
Call to Action
If you’re nodding along, let’s take the next step. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Senior IT Support Analyst in Bracknell employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in Bracknell
✨Tip Number 1
Network like a pro! Reach out to current employees at Addition on LinkedIn or other platforms. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Azure and networking. We recommend practising common troubleshooting scenarios so you can showcase your problem-solving abilities with confidence.
✨Tip Number 3
Don’t forget to highlight your mentoring experience! Since the role involves supporting junior team members, share examples of how you've helped others grow in their IT skills during your interviews.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Addition.
We think you need these skills to ace Senior IT Support Analyst in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your experience with cloud environments and any specific skills mentioned in the job description, like Azure and networking. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your problem-solving skills can benefit us. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Use straightforward language and structure your thoughts clearly. We appreciate a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Addition
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, networking, and both Windows and macOS operating systems. Be ready to discuss specific scenarios where you've successfully troubleshot complex issues, as this will show your depth of experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've handled difficult technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your calm and professional approach when supporting users.
✨Emphasise Team Collaboration
Since this role involves working across teams, be ready to talk about your experiences collaborating with others. Share instances where you’ve mentored junior team members or contributed to improving IT processes, showcasing your teamwork skills.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you’ll need to support non-technical end users, so demonstrating your ability to communicate effectively is key. Consider doing mock interviews to refine your delivery.
