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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support operational excellence daily.
- Company: Join a dynamic team focused on enhancing customer experience.
- Benefits: Competitive salary of £30,000 plus benefits in a supportive environment.
- Why this job: Make a real impact by ensuring smooth communication and customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great opportunity for career growth in a collaborative team.
The predicted salary is between 21600 - 36000 £ per year.
Join Our Team as a Support Executive – Elevate Customer Experience and Drive Operational Excellence! Are you passionate about delivering exceptional customer service and ensuring seamless operational support? We are seeking a dedicated and meticulous Support Executive to be the backbone of our customer support operations. In this pivotal role, you will provide vital day-to-day assistance across customer inquiries, contract management, and risk mitigation, helping us uphold the highest standards of service across our developments.
Role Overview:
- Location: Borehamwood - office based 5 days a week
- Package: £30,000 salary + benefits
What You’ll Do:
- Manage customer support tickets, queries, and correspondence across multiple channels with empathy and efficiency.
- Support contract administration by utilising internal systems to tender, implement, and monitor contractual obligations.
- Assist in risk management routines, ensuring timely upload and resolution of risk-related actions.
- Liaise with clients, contractors, internal teams, and stakeholders to facilitate smooth communication and issue resolution.
- Maintain accurate records on internal databases, track progress, and generate clear written communications.
- Play a vital role in enhancing overall customer satisfaction, acting as a representative of our brand.
Required Skills:
- Excellent communication skills, both verbal and written, with a polite and professional demeanour.
- Strong organisational abilities with meticulous attention to detail.
- Proficiency in managing multiple tasks, prioritising effectively, and working under pressure.
- Ability to interpret legal and contractual documentation.
- Strong problem-solving skills and a proactive approach to customer service.
- Good IT skills, including familiarity with CRM and database management systems.
Nice to Have Skills:
- Experience in property management, facilities support, or contract administration.
- Knowledge of health and safety protocols.
- Additional language skills are a plus.
Preferred Education and Experience:
- Minimum of a high school diploma; higher education or relevant certifications are advantageous.
- Prior experience in customer service, administration, or support roles is preferred, but motivated entry-level candidates are encouraged to apply.
Other Requirements:
- A proactive mindset with a commitment to health and safety standards.
- Ability to work collaboratively within a team environment.
- Flexibility to adapt to changing operational needs.
Ready to make a difference in a dynamic and supportive environment? If you are a conscientious professional with a passion for top-tier customer service and operational support, we want to hear from you! Apply now and be part of a team that values detail, dedication, and support every step of the way.
Support Executive in Borehamwood employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Executive in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Support Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you nail those tricky questions. Focus on showcasing your communication skills and problem-solving abilities, as these are key for the role.
✨Tip Number 3
Research the company! Familiarise yourself with their values and customer service approach. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our supportive environment.
We think you need these skills to ace Support Executive in Borehamwood
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in the past – we love hearing about those moments!
Be Meticulous with Details: As a Support Executive, attention to detail is key. Make sure your application is free from typos and errors. Double-check your CV and cover letter for clarity and accuracy, as this reflects your organisational skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight relevant experience and skills that match the job description. We want to see how you fit into our team and what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Addition
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Executive role. Familiarise yourself with the key responsibilities like managing customer support tickets and contract administration. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare to discuss examples of how you've effectively communicated in past roles. Think about times when you resolved customer issues or liaised with different teams. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled challenges or resolved conflicts. Highlight your proactive approach to customer service and how you’ve managed multiple tasks under pressure. This will showcase your ability to think on your feet, which is essential for a Support Executive.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or operational processes. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers.
