IT Systems and Security Operator

This is a chance to join a major organisation at the heart of a large-scale technology transformation, helping keep critical systems secure, resilient and running around the clock. You'll play an important role in maintaining the technology behind one of the UK's best-known national services.

Role Overview

Location: Knowsley

Package: £35,000 p/a + 20% shift uplift

Industry: Technology / IT Operations

What You'll Be Doing

• Monitor critical IT infrastructure, networks, storage, applications and batch processes across a 24/7 operation.
• Identify incidents, delays and potential issues quickly, taking appropriate action to restore or maintain service.
• Support the secure and accurate running and results alongside internal teams and external auditors.
• Provide operational support across both live and test environments.
• Work across data centre, network and service management operations to maintain high levels of availability and resilience.
• Help train and develop junior team members, sharing your knowledge and supporting their day-to-day capability.
• Step up and deputise for the Shift Lead when required.
• Take on a varied range of operational responsibilities to support wider business needs.

Main Skills Needed

• Experience working with server, application or network monitoring and management tools.
• Familiarity with automated scheduling or batch-processing platforms.
• Strong troubleshooting and problem-solving skills.
• Good written and verbal communication.
• Ideally, experience with Microsoft applications and ServiceNow.
• Comfortable working in a 24/7 operational environment where reliability, security and attention to detail are essential.

What’s in It for You

• £35,000 basic salary plus a 20% shift uplift.
• Company bonus scheme.
• Matched pension contributions of up to 8.5%.
• 26 days' annual leave, plus 2 Life Days and bank holidays.
• Complimentary private medical cover and life assurance.
• Enhanced maternity and paternity leave.
• £500 wellness allowance.
• Access to nutritional advisers and personal trainers.
• Discounted health assessments and complimentary financial coaching.
• A genuinely inclusive culture focused on wellbeing, accessibility and helping people build their careers.
• The opportunity to contribute to a major technology transformation with a clear social purpose.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.