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- Tasks: Build trusted client relationships and drive measurable results in a hybrid role.
- Company: Join a recognised leader in the assessment space with innovative AI-driven tools.
- Benefits: Enjoy a competitive salary, bonus potential, and comprehensive benefits package.
- Why this job: Shape how leading organisations hire and develop their people while working flexibly.
- Qualifications: 3-5 years in client success, ideally within B2B SaaS, with strong commercial awareness.
- Other info: Collaborative environment prioritising impact and outcomes, with excellent career growth opportunities.
The predicted salary is between 50000 - 70000 £ per year.
Helpingorganisationsmakesmarterhiringanddevelopmentdecisions,thiscompanyisknownforitsmarket-leadingtalentassessmentsolutions.They\’renowlookingforaClientSuccessManagertoensureclientsseereal,lastingimpactfromtheirtoolsandinsights.Role Overview Location: Hybrid/NewMalden,GreaterLondon(3daysoffice,2daysWFH)Package: £50,000-£70,000pa,AnnualBonus&BenefitsIndustry: SAASWhat You\’ll Be Doing Buildtrustedrelationshipswithclientswhiledrivingmeasurableresults,notjustactivity.GuideHR,TalentAcquisitionandL&Dleaderstonewwaysofworkingthatdeliverrealoutcomes.SpotcommercialopportunitiesandcollaboratewithSalestogrowaccounts.Anticipateclientneedsandproactivelyreducechurnriskbeforeitarises.Driveadoption,influencebehaviours,andensuresolutionsarefullyembedded.Identifyandempowerclientchampionstoincreaseinternalandexternalreferrals.Feedvaluableclientfeedbackintoproductteamstoshapefutureroadmaps.Main Skills Needed 3-5yearsinclientsuccess,ideallywithinB2BSaaS,HRtechorassessment.Strongcommercialawarenessandabilitytoidentifywherevaluecanbecreated.Confidentworkingacrosstechplatforms,withatrackrecordofturningdataintoactionableinsights.ExperienceengagingHR,TalentAcquisitionorL&Dstakeholderswouldbepreferred.CRMexperience(HubSpotpreferred).Curious,consultative,collaborativeanddrivenpersonality.What\’s in It for You Workforarecognisedleaderintheassessmentspacewithinnovative,AI-driventools.Asupportive,collaborativeenvironmentwhereimpactandoutcomesareprioritised.Flexibleworkingwithabalanceofofficecollaborationandhomefocustime.Competitivesalary,bonuspotentialandcomprehensivebenefitspackage.Opportunitytoshapehowleadingorganisationshireanddeveloptheirpeople.Call to Action We\’vesavedyouaseat.Nowwejustneedtherightpersontofillit.Weareanequalopportunityemployerandvaluediversityatourcompany.Wedonotdiscriminateonthebasisofrace,religion,colour,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,ordisabilitystatus.ByapplyingyouareconfirmingyouarehappytobeaddedtotheAdditionSolutionsmailinglistregardingfuturesuitablepositions.Youcanoptoutofthisatanytimesimplybycontactingoneofourconsultants.
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Customer Success Manager employer: Addition Solutions Ltd
Contact Detail:
Addition Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or SaaS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their client base and think about how you can drive measurable results for them. We want you to show that you’re not just another candidate, but someone who can truly make an impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your ability to build relationships and reduce churn risk – these are key to landing the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've built trusted relationships with clients, as this is key for us.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of measurable results you've achieved in previous roles. We love seeing how you've driven adoption and reduced churn risk!
Be Authentic: Let your personality shine through in your application. We’re looking for curious, consultative, and collaborative individuals, so don’t be afraid to show us who you are and what makes you tick.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Addition Solutions Ltd
✨Know Your Clients
Before the interview, research the company’s clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build trusted relationships and drive measurable results.
✨Showcase Your Commercial Awareness
Be prepared to discuss specific examples where you've identified commercial opportunities in previous roles. Highlight how your actions led to growth and how you can apply that experience to the new position.
✨Demonstrate Data-Driven Insights
Since the role requires turning data into actionable insights, come equipped with examples of how you've used data to influence behaviours or improve client outcomes. This will show your analytical skills and your ability to drive adoption.
✨Engage with Stakeholders
Prepare to talk about your experience engaging with HR, Talent Acquisition, or L&D stakeholders. Share stories that illustrate your consultative approach and how you’ve empowered client champions to increase referrals.
