At a Glance
- Tasks: Provide 3rd line support and manage technical incidents in a fast-paced tech environment.
- Company: Join a rapidly growing tech business focused on Defence and National Security.
- Benefits: Competitive day-rate, career development, and exposure to innovative technologies.
- Other info: Collaborative culture with opportunities for long-term growth and inclusivity.
- Why this job: Make a real impact by supporting critical national operations with cutting-edge technology.
- Qualifications: Strong experience with Microsoft tools and excellent troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Join a fast-growing technology business delivering secure digital solutions into highly sensitive environments across Defence and National Security. This is a hands-on support role where your technical expertise will directly contribute to keeping critical systems running smoothly and securely.
Role Overview
- Location: Bristol (Onsite)
- Package: Competitive Day-Rate (inside IR35)
- Industry: Defence Technology / National Security
What You’ll Be Doing
- Providing 3rd line support across infrastructure, services, and user environments
- Managing and resolving technical incidents, escalations, and monitoring alerts
- Supporting patching, upgrades, and software installations across secure systems
- Delivering desk-side and remote support to end users
- Maintaining accurate ticket updates, incident records, and technical documentation
- Supporting major incident processes and coordinating escalations where needed
- Communicating outages, maintenance activity, and service updates to users
- Assisting with endpoint provisioning, onboarding, and device management
- Working closely with engineers and technical teams to improve support processes and service reliability
Main Skills Needed
- Strong experience with Microsoft Active Directory, Azure/Entra, and Microsoft 365 administration
- Knowledge of SharePoint and endpoint management tools including Intune
- Experience supporting web-based applications and user environments
- Understanding of incident, problem, and change management processes
- PowerShell scripting experience
- End-user device provisioning and onboarding experience
- Good understanding of security best practices including MFA and Conditional Access
- Familiarity with ITSM platforms such as Atlassian tools or similar
- Strong troubleshooting skills with a proactive, solutions-focused mindset
- Eligibility for UK Security Clearance
What’s in It for You
- The chance to work on technology supporting critical national operations
- A collaborative, technically strong environment with real autonomy
- Exposure to complex, secure, and high-impact projects
- Opportunity to work alongside experts from technology and operational backgrounds
- A business investing heavily in innovation, growth, and modern technologies
- Long-term career development within a rapidly expanding organisation
- A culture built around collaboration, inclusivity, quality, and continuous improvement
Call to Action
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
3rd Line Support Engineer employer: Addition Solutions Ltd
Join a dynamic and innovative technology business in Bristol, where your role as a 3rd Line Support Engineer will be pivotal in maintaining secure digital solutions for Defence and National Security. With a strong emphasis on collaboration and continuous improvement, you'll benefit from exposure to complex projects, long-term career development opportunities, and a supportive work culture that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those in defence and national security. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Get your hands dirty with practical skills! Brush up on your Microsoft Active Directory and Azure/Entra knowledge. The more you can demonstrate your technical expertise, the better your chances of impressing potential employers.
✨Tip Number 3
Prepare for the interview by simulating real-life scenarios! Think about how you would handle major incidents or escalations. Practising your responses will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Active Directory, Azure/Entra, and Microsoft 365. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting critical systems in Defence and National Security. Let us know what excites you about this role and how you can contribute to our team.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical incidents or escalations in the past. We love a proactive, solutions-focused mindset, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it lands in the right hands!
How to prepare for a job interview at Addition Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Active Directory, Azure/Entra, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed technical incidents or escalations in the past. Think about specific situations where you resolved issues quickly and effectively. This will demonstrate your proactive, solutions-focused mindset, which is crucial for a 3rd Line Support Engineer.
✨Communicate Clearly and Confidently
Since you'll be delivering updates to users and coordinating with technical teams, practice explaining complex technical concepts in simple terms. Good communication skills are key, so consider doing mock interviews with friends or family to refine your delivery.
✨Understand Security Best Practices
Familiarise yourself with security protocols like MFA and Conditional Access. Be prepared to discuss how you've implemented these practices in previous roles. This knowledge is essential for maintaining secure systems in sensitive environments, and it shows that you take security seriously.
