Technical Operations Specialist
Start Date: ASAP
Permanent | £52,000–£62,000, Salary DOE
Location: London | Flexible Hybrid Working
We’re partnering with a growing technology-led organisation to appoint an experienced Technical Operations Specialist.
This is an excellent opportunity for a hands-on technical professional to take day-to-day ownership of UK technical operations, spanning technical support, incident investigation, UAT and QA, release quality, vendor liaison and client-facing technical queries.
You’ll work independently while collaborating closely with customer experience, engineering, product and project-management teams across the UK and US.
The Opportunity
As Technical Operations Specialist, you’ll be the primary technical escalation point for the UK operation, investigating issues, diagnosing root causes and ensuring technical queries are resolved before they become wider business problems.
You’ll also take ownership of UK release quality, manage technical tickets and specifications, coordinate with external technology partners and feed UK-specific requirements into the product-development pipeline.
Key Responsibilities
You’ll help keep the organisation’s UK technology operation running effectively by:
• Owning day-to-day technical support, troubleshooting and root-cause analysis for issues raised by internal teams, clients and external partners.
• Running database queries, reviewing logs and carrying out technical investigations to identify and diagnose issues.
• Managing the reporting, triage, investigation and escalation of UK bugs through Jira.
• Acting as the primary technical escalation point for the UK customer experience team.
• Working with technical project management colleagues to define UK improvements, specifications and requirements.
• Representing UK technical requirements during vendor meetings and improvement discussions.
• Leading the initial investigation and management of technical incidents affecting the UK business.
• Escalating major or business-critical incidents appropriately.
• Completing post-incident reviews and documenting actions to help prevent...
Technical Operations Specialist employer: Addition Careers
Join a dynamic and innovative cyber security technology company in Leeds, where you will play a crucial role as a Lead Product Manager. With a strong focus on personal development, hybrid working arrangements, and a supportive product-led culture, this is an excellent opportunity to shape the future of a growing SaaS platform while enjoying regular salary reviews and clear progression paths. Be part of a collaborative team that values diversity and encourages meaningful contributions to the business's success.
