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For Companies At a Glance
- Tasks: Provide technical support and enhance customer care platforms like AWS Connect.
- Company: Join a leading tech company transforming customer experiences.
- Benefits: Ongoing learning, growth opportunities, and a supportive culture.
- Why this job: Make a meaningful impact on millions while working with cutting-edge technology.
- Qualifications: Experience in AWS, telephony tech, and strong problem-solving skills.
- Other info: Inclusive environment that values diversity and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large‑scale journey that directly impacts millions while supporting good causes across the UK.
What You’ll Be Doing
- Provide second‑line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues.
- Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText.
- Contribute to the development and testing of new features, supporting smooth deployment into production.
- Monitor KPIs, analyse trends, and take proactive steps to improve system performance.
- Ensure compliance with data protection, privacy regulations, and security standards.
- Collaborate with product owners to influence roadmaps and future developments.
- Support service delivery by managing incidents and problems to minimise business impact.
Main Skills Needed
- Experience in AWS environments.
- Strong knowledge of telephony and call centre technologies, ideally Amazon Connect.
- Hands‑on experience with ServiceNow CSM and OpenText.
- DBA‑level SQL skills across SQLServer, Postgres and MySQL.
- Familiarity with GDPR and data protection in relation to personal data.
- ITIL v3 background in incident and problem management.
- Technical grounding in software development and web technologies.
- Excellent problem‑solving, communication and stakeholder management skills.
What’s in It for You
- Work on a high‑profile transformation project with a meaningful social impact.
- Be part of a business that values inclusivity, collaboration and innovation.
- Opportunities for ongoing learning, growth, and exposure to cutting‑edge technologies.
- A supportive culture that recognises integrity, initiative and teamwork.
Think it could be a fit? We’d love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Solutions Architect in Watford employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Addition Solutions. A friendly chat can open doors and give you insider info about the company culture and job openings.
✨Tip Number 2
Prepare for the interview by researching AWS Connect and the latest trends in customer care tech. Show us that you're not just a candidate, but someone who's genuinely excited about shaping the future of customer experiences.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try mock interviews or case studies related to incident management and system performance to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in technology and customer service.
We think you need these skills to ace Solutions Architect in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Solutions Architect role. Highlight your experience with AWS, telephony technologies, and any relevant projects that showcase your skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals. Be genuine and let your personality come through – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; give us examples of how you've tackled challenges in the past. We’re looking for those who can think on their feet and come up with innovative solutions, so share your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Addition+
✨Know Your Tech Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and ServiceNow. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your problem-solving abilities, particularly in incident and problem management. Think of situations where you had to analyse trends or monitor KPIs to improve system performance, and be ready to share those stories.
✨Understand Compliance and Security Standards
Familiarise yourself with GDPR and data protection regulations, as well as ITIL v3 principles. Be prepared to discuss how you've ensured compliance in past roles and how you would approach these issues in the new position.
✨Communicate Effectively
Since this role involves collaboration with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've managed stakeholder relationships in the past and how you can contribute to a culture of inclusivity and teamwork.
